House Host

This really is an exciting opportunity to join the Flat Cap team as a House Host in our group of boutique hotels inclusive of bars,restaurants and corporate space. The staff benefits and reward schemes are second to none. We provide an upbeat, friendly and fashionable working environment led by forward thinking, energetic and highly skilled colleagues.

**General description of your role**:
As House Host, you are the primary point of contact upon their arrival at the Hotel, ensuring an exceptional customer experience and maximising revenue opportunities. Your responsibilities involve providing superior service, facilitating room upgrades, enhancing restaurant conversions and recommending items to guests to optimise their stay.

**What’s in it for you?**

**_ Pay_**
- Competitive Rate of pay with reviews
- Company Pension Scheme

**_ Benefits_**
- 28 days holiday inclusive of Bank Holidays and an extra birthday holiday day
- Discount on Food & Drinks of 30% across the FC group
- Company Pension Scheme
- Tips and tronc system
- Up to 50% Off Room Rates across the FC group
- Weekly ‘friends and family’ discounted nights every Sunday evening with up to 40% off food & drink from 6pm;
- An Employee Assistance Programme (EAP) through Hospitality Action
- Cycle to work scheme
- Investment in training and development across the business. Internal and external masterclass sessions and bi-weekly life skill sessions run by the senior management team and various invited guest speakers.
- Discounted Gym Memberships for all Flat Cap colleagues at gym venues in each area surrounding our venues;
- Wage Stream, your key to financial freedom. You have the power to access a portion of your earned wages whenever you need them, without any hassle. No more stressing about bills, emergencies, or even treating yourself to something special. We give you the flexibility to take control of your finances, on your terms.

**_ Career Progression_**
- Ongoing professional training & development
- Opportunity to progress within the company
- Flat Cap Academy

**_ About you..._**
- Good Maths and English skills
- Good work ethic and attention to detail
- Computer Literate
- Excellent customer service skills
- Selling skills
- Conflict resolution skills
- Attentiveness and patience for customers
- Excellent presentation skills
- Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
- Active listening and effective communication skills
- Team spirit
- Excellent Timekeeping
- Flexibility to work in shifts

**About us**
- A group of independently owned Hotels in the heart of Cheshire
- Hotel Catey Award Winning Team
- A company where individuality, personality and diversity are encouraged, and loyalty is rewarded
- Working in highly regarded locations that are featured across many high-profile platforms and the opportunity to work with people across the media and sports world

**_ What's involved?..._**

**1. Guest Welcoming and Engagement**:
Greet guests warmly upon arrival and ensure a seamless check-in process, Act as a knowledgeable resource for guests, providing information about hotel amenities, services, and local attractions, Foster a hospitable atmosphere, being attentive and responsive to guest needs throughout their stay.

***2. Customer Experience and Assistance**:
Enhance guest satisfaction by offering personalized service and addressing any issues or requests promptly and effectively, Act as a liaison between guests and various hotel departments to ensure a smooth and enjoyable experience.

**3. Revenue Maximization**:
Identify and capitalize on opportunities to increase revenue, such as offering room upgrades and promoting additional services or amenities, Encourage and facilitate restaurant conversions by highlighting dining options, making reservations, and recommending menu items to guests.

**4. Sales and Upselling**:
Demonstrate a thorough understanding of available room types, upgrades, and package deals to upsell and maximize sales opportunities, Effectively communicate the value of available upgrades or additional services to guests, increasing the overall revenue.

**5. Service Recommendations and Promotion**:
Utilize in-depth knowledge of the hotel's offerings to recommend and promote specific items or services in the restaurant and other facilities, Suggest and market special packages, events, or promotions to enhance the guest experience and generate additional revenue.

**Job Types**: Full-time, Part-time

INDFOH