Customer Service Advisor

2 weeks ago

Hounslow, United Kingdom Light & Wonder Full time

Gaming:
Welcome to the world of land-based gaming. Light & Wonder’s gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary- Job Description- Job Role: Customer Service Advisor
Location: Hounslow, West London
Salary: £22,000 plus £1300 annual shift allowance
Shift pattern: 4 days on, 4 days off, 35 hours per week, usually 8:00am - 7:00pm- Customer Service Advisors are responsible for either logging and resolving the issue, or escalating if necessary. Our customers are gaming businesses, consisting of primarily licensed betting offices, bingo halls, gaming centers and casinos.
Overall responsibilities and accountabilities include answering service calls, logging faults onto the database in a timely manner and communicating any problems to senior team members. This role also involves effective customer complaint escalation and ensuring the customer is communicated to within specified timeframes with progress updates.- Some of our benefits include:
- Competitive salary and performance bonus
- 5% employer pension contributions
- Employee Assistance Programme
- Paid leave to work on charitable projects
- Access to Reward Hub, a reward platform offering shopping and lifestyle discounts/cashback
- Training, support and career development
- Cycle to work scheme
- Additional Job Description
Your key tasks and responsibilities will be:
- To work as part of a Customer Service Team answering customer calls and logging onto the database.
- Take responsibility for all 1st line calls and chase through to resolution.
- Liaising with other CSAs and communicating any problems to the Customer Service Leaders or Controllers / Helpdesk Manager.
- Issuing Daily and Weekly reports as and when required within the team.
- Previous customer service experience, ideally from within a call center environment, but this is not essential.
- Strong written and verbal communication skills.
- An active interest in diagnosing issues and finding solutions. Computer literacy; ideally proficient using Microsoft Office.
- Knowledge and experience working in the gaming industry would be advantageous.-
- Light & Wonder is a thriving UK enterprise that offers exciting career prospects in all areas of our business. As an innovator in the UK Gaming sector, we provide an exciting place to work in a variety of areas. Light & Wonder which employs over 10,000 people in more than 50 countries on six continents. We pride ourselves on developing and training our staff to stay at the forefront of the industry.**Qualifications**:
Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Light & Wonder and its affiliates are engaged in highly regulated gaming businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

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