Customer Service Controller

3 weeks ago


Hounslow, United Kingdom APCOA PARKING (UK) LTD Full time

**The Role**:
**Customer Service Controller - Heathrow Airport - Full-Time - £27,933.36 per annum**

***
- Do you have customer service experience?_
- Are you good at communicating and engaging with people?_
- Would you consider yourself a people person?_

This could be the role for you

A Customer Service Controller is located in the control room as a part of our on-site APCOA team. You will be handling first stage queries from customers and helping to resolve them in a calm and professional manner.

So what will you do:

- Monitor software (CCTV, ANPR, Bespoke, Microsoft) to ensure car parks remain fully functioning and report any technical issues to the appropriate people
- You will ensure the safety, security and service of the car park customers, our clients and property
- You will ensure that all incidents are recorded thoroughly and correctly, with any follow up actions also being recorded
- You will restrict access to the control room to ensure is remains as secure as possible
- You will ensure all logs/reports are completed to ensure incoming shift is fully aware of issues that have taken place and any planned issues
- You will liaise with Contract and Operations Managers to report and agree actions to resolve outstanding issues
- You will comply with Transport Protocols, Company Practices, Health and Safety Law and Heathrow Airport Protocols.
- Any other duties requested by a senior manager within your competence

What you will bring to the role:

- Excellent customer service skills
- Excellent spoken and written communication skills (in English)
- Aptitude in MS office

You will be provided with a full uniform

Any required training will be provided

Being multi lingual can be an asset in this role

Shifts: 05:00-14:00 and 14:00-23:00

42 hours per week
- Please note; as this is an airport you will need to have:
Right to Work in UK, Proof of NI Number, No unspent criminal convictions and a five-year checkable history*

Does this sound like the role for you? then please

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the learning and training chances to fulfil their potential while aiming for excellence in their work.



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