Customer Service Controller
2 weeks ago
**The Role**:
**Customer Service Controller - Heathrow Airport - full-time night shift only
- permanent -**
**£28,030.40 per annum**
Do you have excellent Customer Service skills? Do you have experience in a customer facing environment?
If you answered yes, then we would love to hear from you
APCOA are currently looking for a Customer Service Controller to work as part of the on-site team. You will be based at MSCP 2 One Network Parking Control Room and be responsible for handling 1st stage queries from customers. This role is a 6 on 3 off early and late shift pattern. You will need to be a team player and be familiar dealing with customer queries.
**Please note, this role is for night shifts on a 4 on, 4 off shift pattern.**
**Duties will include, but are not limited to**:
- To monitor software (CCTV, ANPR, Bespoke, Microsoft) to ensure car parks remain fully operational
- To ensure high standard of customer areas and facilities at all times by monitoring APCOA Parking UK Ltd HAL City 21/03/2016. Liaising with the appropriate teams and APCOA’s business partners
- To attend regular customer service training to keep abreast of current trends and legislation
- To respond courteously to calls received and to remain professional throughout the call
- To close calls handled by you to your best ability using the tools provided
- To ensure that all incidents are recorded thoroughly and accurately in the appropriate incident reporting tool, with any follow up actions also being dutifully recorded
- To respond safely to calls to attend customer service and operational issues within your assigned car parks
**What you'll bring**:
- Excellent spoken and written English
- Proven Customer Service skills
- Experience using MS Office
- We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work._
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