Customer Service

2 weeks ago


Hounslow, United Kingdom 24-7 Recruitment Services Full time
AIR EXPORT CUSTOMER SERVICE - Heathrow Airport, Hounslow

24-7 Recruitment is currently on a lookout for Air Export Customer Service for our Freight client based in Heathrow Airport, Hounslow with an immediate start.

*Please note a successful candidate will have Customer Service experience*

Shift and Pay rate:

  • Monday - Friday
  • 08:30-17:30
  • £13.80 per hour

Job Description

As an Air Export Customer Service You will be responsible for performing an array of duties such as (including but not limited to):

  • Managing ad-hoc & on demand customer engagement.
  • Review, accept and process customer bookings (in line with station process & digital solutions)
  • Assist customers with existing quotation/tariff queries.
  • Handle customer requests with regard to various topics (engages with additional stakeholders where required)
  • Take and handle any customer complaints; providing resolution where possible or delegates tasks to relevant functions whilst retaining overall responsibility until resolution is confirmed (service recovery).
  • First point of contact for customers that require guidance in the initiation of a formal claim.
  • Develop customer relationships and ensure that customer service levels within the station are maintained.
  • Implementation of new business, supporting customers & colleagues, by providing guidance on the various processes that may be applicable using local knowledge.

About you:

Successful candidates will work full time hours. Minimum of 6-12 months Acts as customer facing front end to all customer service processes (front office tasks & actions).

Benefits of working for 24-7 recruitment

  • Long term work - Opportunity to gain a full-time contract.
  • Weekly Pay
  • 28 days accrued annual leave per annum (inclusive of statutory holidays PAYE only)
  • Access to online payslip portal
  • Pension Scheme
  • Free on-site car parking
  • PPE Work wear provided.
  • Colleague Recognition Rewards
  • On-going assignments
  • Dedicated account team
  • Excellent training facilities on site
  • Full time hours available
  • Fixed Shifts
  • Consistent shifts
  • Great work / life balance
  • On site facilities including canteen, parking, smoking area, prayer room.


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