Customer Service Manager
2 weeks ago
This is an extremely varied role which will involve managing a successful team where you will be responsible for managing operations to ensure that the business goals are being achieved. The business is looking to further develop so you will be responsiblefor growing the team and moving the operations in the right direction.
**Client Details**
My client are an amazing business who have achieved huge success over the past couple of years due to amazing service levels being achieved on a consistent basis. There progression targets are amazing and they offer excellent benefits.
**Description**
The main duties of the role will include:
- Supporting a busy team and ensuring that all call targets are being achieved on a daily basis.
- Providing support for team members where required and offering advice.
- Achieving KPI's and SLA's.
- Making sure that all customer information is being uploaded on the CRM system.
- Completing appraisals.
- Training new starters accordingly.
**Profile**
Approachable
People management
Customer service driven
Ambitious
**Job Offer**
Excellent benefits
Immediate start
Career progression
Supportive working environment
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