Customer Service Manager

4 weeks ago


Guildford Surrey, United Kingdom Anne Louise Boutique Full time

LOCATION – GUILDFORD

ALB is a fast growing fashion brand looking for a customer service manager.

As ALB grows, we are looking for a passionate, hard working and humble individual to join us on this exciting journey in this role.

ROLES AND RESPONSIBILITIES

• Manage customer enquiries via all platforms including Shopify Inbox and social media channels.

• Follow department procedures and service level agreements

• Effectively communicate and follow up within deadline timeframes

•ensure and fulfil orders

• To provide the highest level of customer care to all customers.

• Performing additional administrative tasks within the department

• Reporting on fulfilment and warehouse errors and working hard to resolve any customer complaints.

• Reporting product and customer feedback to help continually improve our quality and product offering

• Managing courier claims and customer resolutions.

• Manage return payments for the website and Silk Fred platform.

• Managing daily checks of pending order payments

• Assisting senior team members with the presentation of trade reports on a weekly basis.

QUALIFICATION, SKILLS AND EXPERIENCE

• Highly organised and self motivated

• Flexibility

• Positive and professional attitude

• Computer Literacy – knowledge of Zendesk is desirable however not essential

• Experience using Excel

• Experience in customer service is preferable



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