Customer Service Manager

4 weeks ago


Guildford Surrey, United Kingdom Anne Louise Boutique Full time

ALB is a fast growing fashion brand looking for a customer service manager.

Follow department procedures and service level agreements
• To provide the highest level of customer care to all customers.
• Reporting on fulfilment and warehouse errors and working hard to resolve any customer complaints.
• Reporting product and customer feedback to help continually improve our quality and product offering
• Managing courier claims and customer resolutions.
• Manage return payments for the website and Silk Fred platform.
• Assisting senior team members with the presentation of trade reports on a weekly basis.

Computer Literacy – knowledge of Zendesk is desirable however not essential
• Experience using Excel
• Experience in customer service is preferable



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