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CRM Consultant

4 months ago

Guildford, United Kingdom ClearCourse Full time

Career Level: 08 Career- Posting Date: 18 Aug 2023Are you a highly customer focussed CRM Functional Consultant working to deliver client-requested changes?

Do you have some experience of delivering integrated solutions and web portals?

**At Silverbear we are looking for a proactive Change Request CRM Consultant to join us in our Guildford office.**

We are proud to be the leading Microsoft partner for membership and non-profit organisations in the UK and Ireland Our trusted digital platform, built on Microsoft Dynamics 365, the Dataverse, and Azure, delivers world-class engagement to over seventy organisations serving 4.2 million members.

**As part of ClearCourse, we offer**
- Investment, with opportunities for training and a defined promotion pathway
- Private healthcare with Cash plan
- Life Assurance, Income protection and Lifeworks 24/7 support
- Perkbox
- Bike to Work
- Additional Pension
- Enhanced maternity/paternity leave

**Skills that we're looking for**
- Min. 5 years experience in software/IT environment/membership management
- Proven record of managing multiple workloads with a time critical deliverables
- **Desirable** - experience working in Membership Management space and knowledge of Microsoft Dynamics 365 or Power Platform; knowledge of project management metodology

**As a Functional Consultant you will work alongside our Account management team and Project Managers to**
- Design and scope the customer membership solution needs and requirements
- Advise, build and maintain membership systems according to customer needs and specifications
- Develop excellent all round customer relations at all levels
- Be actively involved from late sales (possibly assisting in presales) through to hand over to our support team
- Identify and clearly document the customers business requirements and processes aligning it to the Silverbear solution
- Deliver the CRM and Portal configuration, customisation and guide the implementation of the solution within each project

**If this sounds exciting and you'd like to be considered, APPLY now**

**Why ClearCourse?**

We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business.

As a ClearCourse employee, you’ll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business that has recently been named one the UK's Best Workplaces For Wellbeing in 2023.

**Our FAIR Corporate Values**

**F**uture-proof: We seek out innovation and we continually strive for progress

**A**pproachability**:We’re approachable and we communicate with respect and empathy

**I**ntegrity**:We will only do what we believe to be the right thing***

**R**esponsibility**:We are accountable for ourselves, our organisation and the world around us

Across our business, we’re investing in our people, expanding our expertise, and developing our vision. Want to get on board? We’d love to speak with you.