Senior MS Dynamics Functional Consultant

2 weeks ago

Guildford, Surrey, United Kingdom ClearCourse Full time
About ClearCourse

ClearCourse is a rapidly growing collaborative of disruptive technology companies working together to build a great software and payments business, with exceptional people and the best products and services.

We have a portfolio of software platforms that create an environment where talented entrepreneurs and businesses flourish. Our team is over 900 people strong and supports over 20,000 customers across the globe.

We have 40 brands located across the UK and internationally, with two primary UK ClearCourse hubs, in which multiple brands are located in London and Preston. These market-leading software businesses form our five verticals; with our integrated payments platform, ClearAccept intrinsic to the entire organisation.

Job Overview

You will be part of a highly customer-focused team working to deliver our Membership management solution. As a Senior Lead Functional Consultant, you will work alongside a Project Manager to:

  • Own the design and scope the customer membership solution needs and requirements
  • Advise, build and maintain membership systems according to customer needs and specifications
  • Develop excellent all-round customer relations at all levels
  • Be actively involved from late sales (possibly assisting in presales) through to handover to our support team
  • Identify and clearly document the customers' business requirements and processes aligning it to the ClearCourse Membership solution
  • Deliver the CRM and Portal configuration, customisation and guide the implementation of the solution within each project
  • Lead a small team of functional consultants in delivering projects

Ideally, you will be a CRM functional consultant with experience of delivering integrated solutions and web portals. You will thrive on the ability to lead and work on the end-to-end delivery of major business transformation projects.

Our Membership Product

As a consultant, you will build a deep understanding of our product to define and deliver customer implementations. The key solution elements of our product that you will become expert on are:

  • Microsoft Power Platform using Common Data Service, with Membership solution
  • Self-service member portal
  • Events Management
Desirable Attributes and Experience

The ideal candidate will have:

  • Minimum of five years' experience and expertise in Microsoft Dynamics 365 CE and/or Microsoft Power Platform
  • Minimum of three years' experience of consultancy
  • Experience in facilitating workshops, gathering and documenting requirements, translating requirements into business processes and user stories, stakeholder engagement, creative thinking, presenting and coaching
  • Ability to lead the CRM delivery within projects, ensuring effective overall delivery
  • Ability to provide guidance and to mentor junior members of the CRM consultancy team
  • Ability to shape and develop effective customer relationships to ensure that they can become a trusted advisor
  • Experience of working with third-party tools to support various phases the project lifecycle e.g. Visio, JIRA, Azure DevOps, etc.
  • Ability to convey technical information to non-technical stakeholders
  • Experience of working with different project methodologies, supporting the planning of a project delivery, specifically, iterative, waterfall and agile methodologies
  • Experience of working with multiple digital stakeholders
ClearCourse Employee Benefits

We offer a range of benefits to our employees, including:

  • Life Assurance and private medical cover with cash plan
  • Group Income Protection and enhanced Company Pension
  • Enhanced maternity, paternity and adoption pay
  • Generous training budgets and reimbursement for professional memberships
  • Hybrid-working model with 25 days annual leave
  • 24/7 employee assistance programme including Peppy Health App
  • Bike to Work Scheme
  • Generous Recruitment referral scheme
  • Additional flexible benefits with the Perkbox platform, providing discounts and freebies from major retailers

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