Legal Helpline Advisor

2 days ago

Wakefield, United Kingdom Minster Law Full time

**This is a fantastic opportunity to join a top 100 law firm based in Wakefield. We are looking to hire a Legal Helpline Advisor to join our Legal Services team**

**About us**

Minster Law Solicitors is wholly owned by BHL UK Ltd, a UK subsidiary of BHL, a highly successful, cash generative and profitable international Insurance Services Group. Established in 2006, Minster Law is one of the UK’s leading personal injury claims providers to the motor insurance market. As well as personal injury, we also offer advice to clients in relation to employment, consumer and property disputes.

**Our values**

When you join the team here at Minster, you will be joining an Investor’s in People Platinum accredited organisation, which demonstrates our commitment to high performance through great people and a strong company culture that focuses on trust, respect, openness and inclusion. Our values are ‘stand together’, ‘be courageous’ and ‘find a way’ and this embodies everything we do.

**How we work**

We encourage and support agile working to allow our colleagues to get the best out of their day. As long as we continue to ensure that our customers, partners, business and colleagues needs are met, we believe colleagues can work where they feel will be most productive - at home, in the office or other suitable venue. By allowing our colleagues the ability to work in an agile environment, we believe this encourages and creates a more fluid approach to how we work, to stimulate productivity, creativity and engagement.

**Our Benefits**

We also offer great benefits at Minster so we can reward our colleagues for the great work they do and to say thank you. This includes a generous bonus scheme, matched pension scheme, insurance benefits, health and wellbeing support, discounts, regular reward incentives, study sponsorship and great social events.

**Giving Back (CSR)**

Being able to support our local communities is important to us and is a key part of who we are. We have a strong Corporate Social Responsibility agenda and a host of activities to support this. This includes working with charities and groups that help to improve the lives in our local communities. This commitment to improving and supporting our local communities is embedded into our working lives so much that we actively encourage our colleagues to spend one day a year volunteering by giving them a day off.

**The Role**

Deliver the highest quality customer service via the telephone, providing basic legal advice to our prospective clients on a range of legal services and signposting to alternative advice providers where we are unable to act.

You will support the generation of new business and company profitability.

**Core Responsibilities**
- Provide excellent customer service by telephone to each of our clients.
- Assist clients with a range of legal enquiries and/or direct them to alternative sources of help efficiently.
- Research of a variety of legal issues to identify potential remedies to enable effective signposting.
- Ensure that all advice is in line with Minster Law policies and procedures.
- Ensure income maximisation through uptake of appropriate claims by providing clear, concise advice.
- Accurately record all information captured throughout the claim reporting process.
- Provide statistical information to assist in management reporting.
- Adopt a customer focused approach to the claim reporting process on each call received.
- Assist with initiatives for improvements of services.

**Person Specification**

**Essential**
- Completed or working towards a recognised legal qualification including CILEx, LPC or LLB and/or equivalent experience fee earning within a legal services environment.
- Experience of general legal principles and research skills.
- Experience working in a legal environment, including an understanding of Civil Litigation.
- Accountable for achieving objectives in a fast paced environment whilst maintaining high standards of work quality and client care.
- Competent working with a case management system.
- Excellent communication skills.
- Team player aligned to Minster Law’s values.
- Good attention to detail, with strong organisational and time management skills and the ability to prioritise your work to meet deadlines.
- Customer centric approach, with strong communication and relationship building skills.

**Desirable**
- Experience and /or legal knowledge of family law, civil litigation, consumer law, debt and/or landlord and tenant disputes.
- Good use of Microsoft Office including Word, Excel and PowerPoint, to support the preparation of management reporting.
- Good numeric and literacy skills.
- Team Player and acts as a role model to your colleagues, working together to achieve business and team objectives.
- Maintains a positive attitude, self-motivated and uses own initiative.
- Take opportunities to develop and stretch yourself, and be passionate about developing your career in the legal indus

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