Onboarding Advisor

6 months ago

Wakefield, United Kingdom Minster Law Full time

**This is a fantastic opportunity to join a top 100 law firm based in Wakefield. We are looking to hire Onboarding Advisors to work within our Volume Claims Department**

**About Minster Law**

We’re a leading personal injury law firm that exists to create outcomes that matter for our clients, partners, and our local community. Since 2006, we have been supporting people who have been injured in road traffic accidents, biking accidents, or accidents at work. We’re privileged to be able to support our clients through one of the toughest points in their lives and get them the resolution and rehabilitation they deserve.

We proudly work with some of the biggest insurance brands and we’re on a mission to be the leading legal services provider for insurers in the market. With that said, we’re challenging the rigid and outdated perspectives of a traditional law firm with forward-thinking, smarter ways of working.

**About our Onboarding Team**

The Onboarding Advisor role is based within Onboarding in our Volume Claims Department, handling calls from customers who want to make a personal injury claim following a non-fault road traffic accident.

Our customers are insured with one of our partner brands. Following the accident the customer will call their insurer who will then transfer the customer to the Onboarding department within Volume Claims to create and submit their personal injury claim

**What you’ll be working on**

You will be responsible for all client contacts on inbound and outbound calls within claims services. This role is inclusive of providing our clients advice, information and client support through the entire portal claims process and will involve liaison with several third parties and associated suppliers

**Your day-to-day**
- Contacting clients within agreed service levels to provide advice and information on the claim’s procedure and Minster Law’s Services
- Obtain all relevant information from new clients ensuring these details are entered correctly and accurately to allow claims to progress.
- Accurately assess claims for both liability and injury and prepare for submission.
- Arrange medical appointments for clients with agreed providers.
- Provide an excellent level of customer care, ensuring that the right customer and business outcome is optimised and achieved.
- good numeracy, literacy & computer keyboard skills
- excellent customer service skills
- experience working in a fast paced, customer focused and target driven environment.
- excellent time management skills and attention to detail
- the ability to remain objective when dealing with individuals and demonstrate empathy

**Even better if you**:

- have experience of insurance and/or PI contact centre environment
- take opportunities to develop and are committed to developing your career in personal injury.
- Are passionate about supporting local communities and are eager to get involved in our "Giving back" programme

**What’s in it for you**
- A salary between £21,112 - £22,040.
- An annual discretionary bonus scheme.
- 25 days holiday, which can increase up to 30 days in line with service.
- “Time for Me” days which gives you the opportunity to take up to 12 additional days per year through condensed working.
- Working in a platinum-accredited Investors in People organisation that’s committed to your development.
- For more details on these and other benefits, check out our website.

**The Interview Process**

The interview process will consist of a competency-based interview with the hiring manager

**Equal Opportunities**

Minster Law is committed to equality and diversity and being a workplace that creates a sense of belonging for everyone.

We’re an equal opportunity and disability confident employer. All applicants will be considered for employment regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status. You can read more about our commitment to equality and diversity on the Minster Law website.

**Job Types**: Full-time, Permanent

Pay: £21,112.00-£22,040.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Wakefield: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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