Scan Assistant

5 months ago

Coventry, United Kingdom SPS Coventry Limited TA Window To The Womb Coventry Full time

Window To The Womb Coventry

To provide every customer with a professional, safe and enjoyable experience at each stage of their visit: Reception, The Scan, Printing

**General Tasks and Responsibilities**:
1. Relationship Building
- a. Introduce yourself and build rapport with every customer and their family from the moment they enter the clinic, the scan room or print area
- b. Keep customers informed about what is happening throughout their visit
- c. Work in close partnership with the sonographer, relaying any technical information in a relaxed, clear informative way to the family.

2. Sales
- a. Support and actively contribute towards the business sales goals
- b. Make customers aware of additional items they may add to their package at the appropriate stage of their visit. Includes additional scans, upgrades and merchandise.

3. Handling difficult situations
- a. Have full understanding of the referral pathways process where an anomaly, fetal Health or inconclusive scan is the outcome
- b. Provide customers with compassion and sympathy where referral is required
- c. Support the customer throughout the process of communicating with the sonographer d. Inform the Manager/Team Leader and other members of the team of any referrals or issues
- e. Make sure the customer leaves with the best possible information and understanding of the situation
- f. Complete relevant paperwork/records at the time of the occurrence and inform the Registered Manager (who is also the Clinic Manager) within 12hrs of the situation occurring.

4. Health & Safety
- a. Take immediate action if you identify a potential risk of accident or injury to a colleague or customer to eliminate or mitigate the risk
- b. If necessary bring the potential risk to the attention of the Clinic Manager/Team Leader of any health and safety matters promptly

Key Tasks By Role

Receptionist
- Prepare reception for the day
- Book customers in on arrival and explain scan information
- Take cash and card payments before the scan
- Take cash and card payments for additional items before customer leaves
- Cash up the till at the end of clinic to balance
- Deal with telephone enquiries and bookings
- Ensure all documentation is completed to meet CQC requirement
- Check the documentation filled out in the scan room has been completed fully to meet the requirements of CQC.
- Keep the waiting area and toilet clean and tidy throughout the day
- Make sure each customer is fully satisfied with the service before they leave, ask for customer feedback

**Chaperone**
- Set up the scan room ready for the day
- Provide sonographer with customer data and any background information
- Bring families into the scan room
- Check scan type and gender confirmation
- Record all of the scan
- Chat with families during the scan process to allow the sonographer to concentrate on the technical aspects of wellbeing checks and capturing images
- Complete all Wellbeing reports in full using information provided by the sonographer
- Read the room and connect with families to make all of our customers feel special
- Take families out to printing area and seat at viewing station
- Maintain cleanliness of the scan room throughout the day
- Make sure each customer is fully satisfied with the service, notify reception if you believe not.

**Printing**
- Prepare customer folders, order forms and envelopes for the day
- Explain customers package, inclusions and additional items which may be added
- Produce customer’s prints and other gifts
- File and convert customer movies in the appropriate file.
- Make reception aware of any additional items purchased
- Transfer digital images and movie via avocado
- Show families their images and check they are correct
- Package up photos, other items
- Keep the printing area clean and tidy and ready for each customer
- Discuss with the customer the opportunity to return
- Make sure each customer is fully satisfied with the service before they leave, ask for feedback

**Job Type**: Part Time, Zero hours contract, Salary starting: £10.42

**Job Type**: Part-time

**Salary**: From £10.42 per hour

**Benefits**:

- Company pension

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Coventry (required)

Ability to Relocate:

- Coventry: Relocate before starting work (required)

Work Location: In person

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