Retail Supervisor

6 months ago

London, United Kingdom House of CB Full time

Join the House of CB team as a **Full Time Supervisor** and become part of a thriving and empowering brand that values high-quality customer service. House of CB is the place to be for a dynamic career.

**Who We Are**:
House of CB pieces have graced famous faces (well, bodies) and the pages of your favourite magazines. The brand has evolved from the signature bodycon dresses to gorgeous statement pieces that are unmistakable HOCB. Our founder, Conna Walker, is inspired by iconic women, killer curves and everything empowering. She wants women to feel sexy and powerful simultaneously when wearing HOCB. So that’s exactly what she created; a brand that makes pieces for real women who own their femininity.

**What You'll Do**:
As a Supervisor, you will step into a leadership role that allows you to thrive and showcase your wealth of experience. At House of CB, we believe in providing exceptional customer service while maintaining a fast-paced and exhilarating environment. You'll have the opportunity to inspire and guide a team, contribute to daily operations, and achieve outstanding results.

**Customer Experience**:

- Lead by example to create and maintain a positive, welcoming, and inspiring shopping experience through assisting customers at all touchpoints to deliver an exceptional level of customer service and satisfaction.
- Train and motivate Sales Assistants to deliver high quality service and convey our brand's innovative vision.
- Confidently inform our customers about the features and benefits of our unique garments.
- Elevate the shopping experience through operating an inspiring, visually appealing and well organised space.

**Sales & Profit**:

- Utilise your extensive leadership experience to work innovatively and commercially within Company guidelines to consistently achieve sales targets.
- Collaborate with the Management team to analyse performance, develop sales strategies and make confident decisions to increase store performance.
- Maintain excellent knowledge of store KPI’s and provide insightful feedback on product performance, operational procedures, sales techniques and the customer experience.
- Actively protect profit through managing inventory levels and minimising loss.

**Visual & Merchandising**:

- Embrace your creative side by overseeing the visual presentation of products ensuring Company standards always reflect House of CB's unique style.
- Contribute to visual merchandising updates that captivate our customers and highlight our brands essence.
- Oversee stock management such as daily replenishment, transfers, shipments and general organisational tasks to optimise efficient inventory levels.

**People & Culture**:

- Support, motivate and empower your team to ensure brand expectations are achieved.
- Use your leadership skills to train, develop, and assess Sales Assistant performance as well deliver ongoing feedback.
- Cultivate a positive and inclusive team where everybody feels valued, motivates and empowered.
- Follow and enforce health and safety routines to maintain the overall safety and well-being of our customers and colleagues.

**What We Are Looking For**:

- A proven track record of leadership experience in the retail industry.
- A passion for delivering outstanding customer service and dedicated to exceeding expectations.
- Strong communication skills to effectively lead, motivate and retain talent.
- Flexibility in working hours with weekend availability to accommodate our dynamic environment.
- Holds a proactive mindset, uses initiative and is a critical thinker.

**What We Offer**:

- Recieve a competitive rate of pay that reflects your experience and contribution.
- Generous brand discount with bi-annual extra discount days.
- Unlock monthly bonus opportunities based on performance.
- Take part in a monthly employee award incentive.
- Celebrate your birthday with a paid day off.
- Participate in an employee development programme that nurtures your growth and potential.
- Free access to unlimited confidential mental health support.

**Full Time = 40 hrs per week**

**Salary**: From £12.75 per hour

**Benefits**:

- Employee discount

Schedule:

- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- Supervising: 1 year (required)

Work Location: In person

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