Retail Supervisor

5 months ago

London, United Kingdom The Royal Parks Full time

**The Organisation**:
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year.

We are now looking for a Retail Supervisor to join our team in our first flagship shop, the Boat House, on a permanent or temporary contract, full-time or part-time basis, working up to 36 hours per week.

**The Benefits**:

- Salary of £30,701 per annum, depending on experience (£16.40 per hour)
- 26 days' annual leave (pro rata) plus public holidays, increasing to 29 days after 3 years’ service
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Hybrid/agile working options
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location

This is a terrific opportunity for a customer-focused retail management professional to join our exceptional organisation.

Overseeing our first flagship store amidst the peaceful and historic backdrop of Hyde Park, you will play a key role in leading the success of this exciting enterprise

You’ll also have the chance to progress to our other outlets, meaning you’ll never have a dull day with us as you gain new skills and develop your career amongst some of London's most beautiful and treasured green spaces.

So, if you’re looking for an opportunity to further your retail career in a stunning location, with an organisation that will prioritise your personal and professional wellbeing, we want to hear from you

**The Role**:
As a Retail Supervisor, you will help lead our retail operations, starting with the Boat House in Hyde Park and progressing to other outlets.

Supporting the Retail Manager, you will ensure sales targets are met, lead the team to provide excellent customer service and ensure exemplary visual merchandising and housekeeping standards.

You will also process deliveries, fulfil eCommerce orders, support the management of team rotas and create opportunities for upselling, encouraging donations.

Additionally, you will:

- Be jointly responsible for the recruitment, induction, training and retention of staff
- Set daily targets and monitor performance
- Manage controllable costs, expenditure and petty cash
- Oversee POS reconciliations

Please note, this role will involve lifting and manoeuvring stock.

**About You**:
To be considered as a Retail Supervisor, you will need:

- Retail management experience
- Experience delivering an exceptional customer journey
- Good financial acumen, with the ability to interpret data and manage stock processes
- Strong visual merchandising skills
- IT proficiency
- Organisational skills
- At a minimum, GCSEs or equivalent at level 4 / Grade C or above in Maths and English

Other organisations may call this role Retail Customer Supervisor, Shop Supervisor, Store Supervisor, Retail Sales Supervisor, or Customer Service Supervisor.

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