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Customer Service Advisor

4 months ago

Bristol, United Kingdom Clemence Rogers Full time

Clemence rogers are currently working in partnership with our client in recruiting for a Service Advisor based in Bristol
- Location: Bristol
- Salary: Competitive Salary
- Contract Type: Permanent
- Closing: 16 February 2023
- Ref: 902338

**Main Duties**:

- To work as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact.
- To greet customers in a friendly, professional and courteous manner.
- To take decisions within established procedures for each service request including logging, processing and progress chasing enquiries, adhering to service level agreements and quality standards to maximise customer satisfaction.
- To maintain electronic and written records of letters and forms received, information given, services requested and complaints made, to ensure accuracy of information and efficiency when dealing with customers.
- To encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to the Service Manager for service improvement.
- To participate in the induction and training of new Service Reception Advisors to ensure a high level of up to date knowledge is maintained.
- To undertake general administrative duties to ensure the smooth flow of work within the Customer Service Reception.
- The ability to communicate effectively both written and verbally.
- Works with others to build positive relationships in order to achieve a common goal.
- Clearly understands customer’s needs and delivers effective solutions to match these needs.
- Effectively resolves customer issues as required and presents a positive image of the company to the customer.
- Monitors the quality of own work and plans and organizes time and resources efficiently to
- Able to work to deadlines.
- Full driving license held for a minimum of 6 months with fewer than 9 penalty points.
- Experience in a selling environment provides information on a timely basis and in a usable form to others who need to.

**Benefits**:

- Industry leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Bonus payments based upon your performance
- Pension Scheme & Life Assurance
- vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website