Customer Care Co Ordinator X6

7 months ago


Birmingham, United Kingdom Elitep Full time

Our client is seeking 6 x Customer Care Co Ordinator’s to join their growing team.

Based on Birmingham Business Park by the NEC you will be working in a fast paced environment dealing with inbound and outbound calls

**Key Responsibilities**:
Input data accurately into Excel and other databases, ensuring information is up-to-date and organised.

Deliver exceptional customer service, exceeding client expectations and building strong relationships.

Utilise your previous experience in customer service, ideally gained within an office or retail environment, to effectively address client needs.

Demonstrate proficiency in PC skills, particularly with Microsoft Excel and Word, to navigate databases and produce reports as needed.

Adhere to company policies and procedures while always maintaining confidentiality and professionalism.

Previous experience in a similar customer service role, preferably within an office or retail setting.

Excellent communication skills, both verbal and written, with a professional telephone manner.

Proficiency in Microsoft Excel and Word, with the ability to input data accurately and produce reports.

Strong attention to detail and organisational skills to manage multiple tasks effectively.

Ability to thrive in a fast-paced environment and work well under pressure.

**Benefits**:
Competitive salary of £25,000 per annum.

Monday to Friday work schedule, 9:00 AM to 5:30 PM, with overtime opportunities available.

Opportunity to work in a dynamic and supportive team environment.

Additional benefits package to be discussed during the interview process.


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