Customer Voice Co-ordinator

5 months ago


Birmingham, United Kingdom Platform Housing Group Full time

At Platform Housing Group we put our customers at the heart of everything we do, and we are currently looking for a Customer Voice Co-ordinator to join our team. In this role you will provide administrative support and project assistance to the Customer Voice Panel and associated Platform colleagues.

As a Customer Voice Co-ordinator, you will be a crucial part of the team, as you will be responsible for championing the customer voice. This is varied and exciting role whereby you will provide support to a variety of interesting projects promoting the customer voice and you will regularly liaise with different internal and external stakeholders.

This is a home-based role, however travel to our Birmingham and Worcester offices will be required on occasion. There may also be the need for occasional evening work to assist with evening meetings.

**What are some of the tasks you could you be doing as our Customer Voice Coordinator?**

As our Customer Voice Co-ordinator, you will be responsible for co-ordinating meetings, communications and actions between the Customer Voice Panel and relevant stakeholders.

Part of your duties will involve organising meetings and events for the panel, liaising with external parties to make arrangements, where necessary. The role will also see you producing PowerPoint presentations for delivery at meetings.

You will also co-ordinate and attend meetings to take minutes and distribute meeting papers as necessary. You will collate feedback from the panel and panel activities, as well as assisting with measuring outcomes and the impacts of service panel activities.

**Some things we need from you**

As this role is focussed on championing the customer voice, we are looking for someone who can demonstrate experience of working in a customer experience focussed role. You will therefore have the ability to liaise with a wide range of external stakeholders, which would include senior employees and Board Members.

We are also looking for someone who has experience of organising meetings and events, as well as taking minutes in meetings. Experience in either an Executive Assistant or Personal Assistant role would be beneficial.

This is a role is well suited to someone who is customer focussed and is committed to delivering the highest standard of work. You will also have excellent attention to detail and the ability to work accurately to tight deadlines.

**Some of our great benefits include**
- 28 days annual leave with the opportunity to buy and sell leave
- Family friendly policies
- Medicash health plan membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
- Non
- contributory Health & Wellbeing plans with cashback for dental, optical, physio and complementary therapies
- Reward & Recognition scheme with retailer discounts and cash back
- Pension Salary Sacrifice contribution scheme with employer contributions of up to 8% (inclusive of life assurance and dependent on employee contributions)
- Supportive working environment with great learning and development opportunities

INDLOW



  • Birmingham, United Kingdom Quality Service Recruitment Full time

    **SALES CO-ORINATOR - IMMEDIATE START!** We are currently seeking an experienced sales co-ordinator to join our client’s impressive team. **Your responsibilities will include**: - Logging and dealing with customer enquiries - Overseeing production activities and offering information/updates to clients - Tracking and reporting KPI’s - Responding to...

  • Care Co-Ordinator

    6 days ago


    Birmingham, United Kingdom CV-Library Full time

    Proline Care provide high quality support/care staff that enable people to live within their own homes, in their own community. We are a well-established domiciliary care agency, based in Birmingham City Centre. The role of Care Co-ordinator is a key role in the company that will require the individual to work alongside the senior Managers to ensure the...


  • Birmingham, United Kingdom Belron UK Limited Full time

    **Contract Type**: Regular **About** **Autoglass**®** **and** **Laddaw**®** We’re a recognised superbrand and we know where we’re going. We’re a business with direction and purpose and regardless of your role here, it’s about us all making a difference with real care. We never stand still. We’re relentless, innovative and ambitious, always...

  • Property Co-ordinator

    4 months ago


    Birmingham, United Kingdom Maguire Jackson Full time

    **Property Co-Ordinator** Maguire Jackson are one of the leading Birmingham estate agents. From our high profile office in the City Centre, we specialise in arranging residential property sales and lettings in prime locations in the city in addition to commercial sales, lettings and acquisitions in the city fringe and Jewellery Quarter area. We are looking...

  • Market Co-ordinator

    5 months ago


    Birmingham, United Kingdom Geraud Markets UK Ltd Full time

    **MARKET CO-ORDINATOR** **Company: Groupe Geraud** **Job Title**: Market Co-ordinator **Primary Purpose of Job**: To assist the Operations Team on the successful indoor Market to further the business needs of the Group **Directly Responsible To**: Operations Director **Directly Responsible For**: Centre and associated staff (including direct employed,...


  • Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: A dynamic team member is required to work as part of the Solihull Community Podiatry Service, providing comprehensive Administration & Co-ordination support to clinical services. This post will work in conjunction with colleagues, patients, service users as well as internal and external stakeholders. The post holder will work under...


  • Birmingham, United Kingdom Webrecruit Full time

    Birmingham, West Midlands Are you an organised and diligent administrator, perhaps with recruitment admin experience or transferable skills? Does the prospect of joining a fast paced, growing business in a brand-new role that you can help shape excite you? The Company We are Centrick. Founded in 2005, we are a group of businesses dedicated to all things...


  • Birmingham, United Kingdom Pertemps Birmingham Industrial Full time

    Facilities Co-ordinator, Harborne, Birmingham Salary: £28,300, Reports to: Estate Manager Benefits: Excellent pension benefits and a generous holiday entitlement of 33 days including bank holidays As a Facilities Co-ordinator, you will assist in managing Hard and Soft FM services for the Estate. Reporting to the Estate Manager, you will ensure effective...


  • Birmingham, United Kingdom Starting Point Recruitment Full time

    SPR Careers are proud to be working with a public sector client to recruit for a permanent, full time **Events Sales Co-ordinator.** As an **Events Sales Co-ordinator,** you will be working alongside the Sales Manager and will be focused on achieving events and Work Point income targets, liaising with customers, colleagues and contractors to plan and...


  • Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: An exciting opportunity has arisen to work in the fast paced Appointment Centre based on Melchett Road, Kings Norton, as an Appointment Co-ordinator. There are 2 x 25 hour per week posts available. The hours of work will be - Post 1) 08.00-13.00 Monday to Friday - Post 2) 13.00 - 18.00 Monday to Friday. As part of a large team of...


  • Birmingham, United Kingdom Pertemps Birmingham Industrial Full time

    Facilities Co-ordinator, Harborne, BirminghamSalary: £28,300, Reports to: Estate ManagerBenefits: Excellent pension benefits and a generous holiday entitlement of 33 days including bank holidays.As a Facilities Co-ordinator, you will assist in managing Hard and Soft FM services for the Estate. Reporting to the Estate Manager, you will ensure effective...


  • Birmingham, United Kingdom Pertemps TM Full time

    An exciting opportunity has arisen for an on-site Co-ordinator role based in the Burton area. The role is to support with the on-site operation at our client site. The client site is part of an established National Contract, providing temporary labour to meet the fluctuating needs of their industrial business.Successful candidates will need to have a valid...


  • Birmingham, United Kingdom Age Concern Birmingham Full time

    **JOB DESCRIPTION** **Job title Connections Co-ordinator** **Report to Day Care Service Manager** **Hours of work 25 hours per week** Occasional evenings and weekend working outside of the above hours in response to the requirements of the service **Salary £17,901.00** **Location Age Concern Birmingham, 76-78 Boldmere Road,** **Sutton Coldfield B73...


  • Birmingham, United Kingdom Northern Trust Co. Ltd Full time

    BUSINESS CENTRE CO-ORDINATOR HOURS OF WORK: Mon - Fri 8.30am - 5.30pm with 1 hour lunch LOCATION: The Jewellery Business Centre, 95 Spencer Street, Birmingham B18 6DA EMPLOYER PROFILE: Northern Trust Co. Ltd is a firm of commercial property managers. We are part of a large privately owned property company with a substantial portfolio across the...


  • Birmingham, United Kingdom Elitep Full time

    Our client is seeking 6 x Customer Care Co Ordinator’s to join their growing team. Based on Birmingham Business Park by the NEC you will be working in a fast paced environment dealing with inbound and outbound calls **Key Responsibilities**: Input data accurately into Excel and other databases, ensuring information is up-to-date and organised. Deliver...

  • Quality Co-ordinator

    5 months ago


    Birmingham, United Kingdom Fortem Solutions Ltd Full time

    **The Role** We are delighted to confirm that we are currently seeking a Service Quality Co-ordinator to join our Fortem team supporting our Birmingham branch. Please note, this is a permanent position working Monday to Friday 8:00am until 4:30pm. This role works alongside our Customer Service Co-ordinators, with a focus on monitoring the success of lessons...

  • Admin/co-ordinator

    4 months ago


    Birmingham, United Kingdom NISI Staffing Full time

    We are looking for **Administrator** who will work for our NHS client in **Birmingham** - **Job Brief;**_ To provide a comprehensive & full ranging administration/Co-ordination service and working in conjunction with colleagues, service users and stakeholders to provide an efficient service. - **Responsibilities;**_ - To provide a complete confidential...


  • Birmingham, United Kingdom PROBRAND Full time

    Job Advert **Vendor Marketing Co-ordinator** **Hybrid working role both office and home based. You must be able to work from home with appropriate workspace and be able to commute to central Birmingham when required.** **About Us** Probrand is a multi-award winning and market-leading technology services provider with over 25 years of experience. We...


  • Birmingham, United Kingdom Probrand Ltd Full time

    **Vendor Marketing Co-ordinator** **Hybrid working role both office and home based. You must be able to work from home with appropriate workspace and be able to commute to central Birmingham when required.** **About Us** Probrand is a multi-award winning and market-leading technology services provider with over 25 years of experience. We provide IT...


  • Birmingham, United Kingdom Pertemps Full time

    Facilities Co-ordinator, Harborne, BirminghamSalary: £28,300, Reports to: Estate ManagerBenefits: Excellent pension benefits and a generous holiday entitlement of 33 days including bank holidays.As a Facilities Co-ordinator, you will assist in managing Hard and Soft FM services for the Estate. Reporting to the Estate Manager, you will ensure effective...