Care Co-ordinator

2 days ago


Birmingham, United Kingdom People's Health Partnership (PCN) Full time

People’s Health Partnership is recruiting for a Care Co-Ordinator to be part of the Primary Care Network multidisciplinary team.

1. Patients, carers and families are signposted to the most appropriate care and support.

2. Undertake a basic history and differentiate priority needs from desires for health and wellbeing.

3. Support to the wider multidisciplinary team and contribute to proactive holistic care.

**Main duties of the job**

You will be the first point of contact and you will be expected to respond quickly and correctly. You will need to signpost to the right professionals within the PCN and refer to the most appropriate services or activities. You will have excellent written/verbal communication skills, the ability to actively listen and be able to demonstrate advocacy and support whilst helping people play an active role in managing their own health. Experience in working with the public in a customer facing role is essential, previous experience in a healthcare environment would be advantageous. General knowledge of local sources of help available to patients from local charities or community groups would be desired. In addition, you will be aware of current locality initiatives, including prevention initiatives and able to offer this information to patients. The Primary Care Co-Ordinator will be an expert facilitator and co-ordinator.

You will work closely with the GP’s, Nurses, Social Prescribing Link Workers, Clinical

Pharmacists and Physician Associates. The role of a Care Co-Ordinator and Social Prescriber will complement each other, whilst Care Co-Ordinators will do brief signposting, they should be able to refer to a Social Prescriber if they identify a need which requires more time and support.

This varied and public-facing role includes meeting and greeting patients, booking/ checking patients into the most appropriate appointment or sign posting them to alternative appropriate services. You will be required to assist clinical and support staff with the smooth running of administrative tasks. Attention to detail and accuracy is crucial for this role as you will be dealing with sensitive matters and confidential medical information.

**Purpose of the role**

Social Prescribers, Clinical Pharmacists and Physician Associates are a part of an exciting programme of transformation to develop a new model of care. Holistic outlooks and bridging the gap between healthcare and the community is supported by the additional roles scheme and funded by NHS England who believe that effective navigation is important to provide coordinated, person-centred care and support. Care navigation is an emerging idea in the UK, with a growing evidence demonstrating benefits for patients and carers. Care Co-Ordinators can occupy many roles and play a crucial part in helping people get the right support, at the right time, to help manage a wide range of needs.

The post holder, as a member and representative of the organisation, will have direct contact with patients and will be instrumental in ensuring that plans for individual patients, and information that the organisation wishes to share with its patients, are enabled and enacted. The post holder will have excellent communication skills, to ensure that every contact counts, through a range of media (telephone; face-to-face; IT) and will demonstrate excellent customer care though commitment to follow through of established plans to improve health outcomes. He/she will have sound knowledge of local services and providers; maintain an up to date database of this information and understand how to access these services. He/she will have knowledge of health promotion issues and current locality initiatives and be able to offer this information to patients. He /she will be able to deal with complex information, using knowledge of local services and pathways to signpost patients to appropriate agencies. Acting as the patient’s advocate, they will be able to make brief assessments of patient needs, and be able to recognise emergencies and urgent need, both for physical and mental health problems.

The post holder will be responsible for ensuring care plans are implemented, keeping accurate and relevant records and communicate progress or any problems with managerial or clinical staff, as appropriate. They will be competent in the use of computer databases; audit, and in the production of reports and updating of care plans. They will be able to organise and run meetings (one-to-one or groups), from administrative aspects to delivery and to evaluate outcomes, feeding back to senior members within the organisation

**Key Duties and Responsibilities**

1. To develop a thorough knowledge of the employing organisation and to work in accordance with written protocols.

2. To implement agreements and policies concerning data sharing and patient consent

3. To provide excellent customer care, demonstrating empathy; patience and a holistic approach to patient care, w



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