Picking and Packing/ Customer Service

6 months ago

Windsor, United Kingdom Havana House Ltd Full time

**Job description**

**Responsibilities**:

- Assist customers with inquiries, requests, and complaints in a professional and timely manner
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to resolve customer issues and ensure customer satisfaction
- Stay up-to-date with product knowledge to effectively address customer inquiries
- Process orders, returns, and exchanges according to company policies and procedures
- Provide product recommendations and assist customers with finding the right solutions for their needs

**Requirements**:

- High school diploma or equivalent
- Previous experience in a customer service role preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient computer skills and familiarity with CRM software
- Ability to work independently as well as part of a team

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £10.42-£10.65 per hour

Schedule:

- 8 hour shift
- Every weekend
- Weekend availability
- Weekends only

Ability to commute/relocate:

- Windsor: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Warehouse experience: 1 year (preferred)

Licence/Certification:sponsibilities:

- Pack items into designated containers or boxes according to company standards
- Ensure that items are properly labeled and sealed
- Inspect products for any defects or damages before packing
- Maintain a clean and organized work area
- Follow all safety protocols and guidelines

**Requirements**:

- High school diploma or equivalent
- Previous experience in packing or warehouse environment preferred, but not required
- Ability to work in a fast-paced environment and meet production goals
- Attention to detail and accuracy in packing items
- Strong communication skills and ability to work well in a team
- Physical stamina to stand, lift, and move items for extended periods of time

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or requirements. The company reserves the right to modify the job duties and requirements as necessary.

**Job Types**: Permanent, Part-time, Full-time

Expected hours: No less than 20 per week

**Benefits**:

- Company pension

Ability to commute/relocate:

- Windsor: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Warehouse experience: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In personal customer service by promptly and accurately responding to customer inquiries and resolving issues
- Maintain a high level of professionalism and empathy when interacting with customers
- Process customer orders, returns, and exchanges in a timely manner
- Collaborate with other departments to ensure customer satisfaction and timely resolution of customer concerns
- Keep accurate records of customer interactions and transactions
- Stay up-to-date on product knowledge to effectively assist customers
- Identify opportunities for process improvement and provide feedback to management

**Skills**:

- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in data entry and order processing
- Proficient in using customer service software, CRM systems, and Microsoft Office Suite
- Ability to work independently as well as part of a team
- Strong interpersonal skills and ability to build rapport with customers

Please note that this is not an exhaustive list of responsibilities and skills. Other duties may be assigned as needed.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £10.42-£10.65 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Ability to commute/relocate:

- Windsor: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Warehouse experience: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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