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Medical Secretary

4 months ago

Walsall, United Kingdom The Royal Wolverhampton NHS Trust Full time

To work as part of a team taking a lead role in providing secretarial support for the consultants, junior medical staff in the team with particular responsibility for audio typing (clinics letters, discharge summaries) as delegated by Team Leader. To deputise in the absence of the Team Leader.

The post holder will be required to demonstrate a significant level of initiative in organising their workload and in making decisions and taking action in accordance with departmental policy.

To provide a comprehensive, accurate, medical audio and word-processing service to the clinical team. This includes typing of clinic letters, discharge summaries and to maintain the Trusts Turnaround target.

Liaising with patients and relatives, providing routine information e.g. about appointments or clinic information, which may require tact and persuasive skills or where there are barriers to understanding

Liaise professionally with all departments regarding admissions, waiting lists, ad hoc ward attenders and cancellations ensuring hospital policies are adhered to.

To provide cross cover for secretarial team during annual leave and sickness

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

To provide a comprehensive, accurate, medical audio and word-processing service to the clinical team. This includes typing of clinic letters, discharge summaries and to maintain the Trusts Turnaround target

Exercising judgement when dealing with enquiries from patients, staff or external stakeholders, analysing information to resolve issues for e.g. in booking appointments, scheduling clinics, arranging meetings and managing diary commitments for clinical team.

Liaising with patients and relatives, providing routine information e.g. about appointments or clinic information, which may require tact and persuasive skills or where there are barriers to understanding

Liaise professionally with all departments regarding admissions, waiting lists, ad hoc ward attenders and cancellations ensuring hospital policies are adhered to.

To provide cross cover for secretarial team during annual leave and sickness

Co-operate with the introduction of new procedures, policies or technology, including any technology associated with the Patient Administration System (PAS), assisting team leads with implementation

To set up and maintain filing systems ensuring all documents are accurately and are appropriately archived and nature of the post.

To participate in team, professional and personal development activities and promote commitment to continuous development and improvement.

To ensure that all staff consciously review mistakes, complaints and incidents/near misses as well as successes to improve performance and the level of customer care.

To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.

Provide day to day supervision/management, mentoring and support, as well as on the job training to new or junior staff as required.

Maintaining accurate processing and storage of clinical records via both electronic systems and paper-based records to include maintaining electronic waiting list, appointing/unappointing as appropriate, data entry, transcribing letters and minutes. Ensure all letters and discharge summaries are copied to the appropriate professionals and to patients.

Managing own workload, ensuring compliance with standards relevant to the role and department, ensuring that a quality service is provided according to agreed policies and Standard Operating Procedures, referring to Manager where appropriate.

Have responsibility for adhering to all relevant Trust policies, and ensuring that team members do likewise, and proposing practice changes within own area/department.