Customer Activity Assistant
7 months ago
CUSTOMER ACTIVITY ASSISTANT (OUTDOOR INSTRUCTOR)
JOB INFORMATION
Hours: Part Time/Weekend and Holiday Availability Essential
Contract: Fixed Term
Pay: £7.85 to £10.90 per hour
WHO ARE WE?
Go Ape is the UKs number 1 adventure company with 33 locations nationwide and more than 8 different activities. We’ve been providing adventures since 2002 and have welcomed over 10 million customers, but we’re not done yet and have big ambitions for the future.
Go Ape is now Employee Owned that means every Go Ape employee whether full time, part time or a seasonal worker are now co-owners of the business. As a co-owner you will be empowered to voice your opinions and ideas through an elected Employee Council and have a real say in helping to shape the business. There is also the potential to award tax-free bonuses to all co-owners. We know our teams are the people most passionate about the company and its values and they should also reap the rewards for their hard work and dedication.
In other exciting news - we’re working towards carbon neutrality this year - currently reviewing all of our energy consumption with the aim of reducing and off-setting our carbon footprint, really rather proud of the £120k we’ve raised for our charity partner the Prince’s Trust in the last year, and we’re on the journey to becoming a B Corp certified company - meaning we can truly demonstrate that we put people and planet before profit
Joining Go Ape you’ll feel a great sense of camaraderie and connectedness within the teams, and we’re committed to training you to our high standards with Go Ape’s in-house training programme - a mixture of online and practical development.
We promise that your time with Go Ape will be rewarding and memorable and that (if you don’t return next season - many of you will), you’ll leave with a whole bunch of enhanced skills to take to your next role. You’ll be more confident, qualified, assertive, able to make decisions and communicate with people of all backgrounds - not to mention the first-class customer service skills
WHAT YOU’LL BE DOING (FULL (AND FUN) TRAINING PROVIDED)
Customer Experience
- Welcome customers and provide customer WOW whilst you prepare them to take part in their activity
- Deliver the adventure, ensuring an amazing customer experience
- Host schools and education groups, helping children to take new adventures and overcome their fears.
- Do everything within reason to minimise customer complaints and maximise satisfaction
Health & Safety
- Fit, remove and inspect harnesses and protective equipment
- Demonstrate and ensure the safe system of activities at all times
- Instruct and brief customers on safety procedures and the safe way of experiencing activities - evaluate participant competence to continue beyond the briefing stage
- Monitor and patrol the course; ensure all participants are safely conducting themselves and assist participants where necessary, carry out emergency drills in accordance with company directives and training, and ensure all landing sites are maintained to the correct standard
Admin/Maintenance
- Help with local marketing as required by the Site Manager/ Deputy Manager
- Carry out course checks and record/report findings
- Caring for equipment and facilities
WHAT YOU’LL NEED
- A ‘customer comes first’ attitude with drive and enthusiasm to achieve customer WOW
- Safety conscious frame of mind, with a professional outlook
- Able to work under own initiative without supervision - there’s always someone around to help if you do need support
- Excellent interpersonal and communication skills
- High standard of personal hygiene and appearance
- Enthusiastic team player who is able to work with other colleagues in a dynamic working environment
- A cheerful disposition, even when under pressure
- Must like working outdoors and have a good head for heights
- Must be able to demonstrate attention to detail and ability to diligently follow procedures
- To be able to get to site - which may mean having your own transport as some of our sites are remote without public transport links
- Able to perform all physical duties (with reasonable adjustments where required)
AMAZING BENEFITS
- Contract Fixed term - returners are welcomed and encouraged (we have Tribe members in their 10th season). There may be the opportunity for a permanent contract later down the line if you become part of your core team. The core season runs February to October but we’re open all year round so there will be the opportunity to work throughout the year.
- Holiday Entitlement 28 days’ holiday (pro rata).
- Training Package We offer an extremely comprehensive online and practical training package to ensure you succeed in your role - you’ll gain lots of useful transferable skills including Health & Safety, operations, customer service and communication skills.
- Expeditions & Naturally Powered Days - we arrange multiple subsidised adventure tr
-
Customer Assistant
3 days ago
Thetford, United Kingdom Lidl Full timeFull Time or Part Time, New Store Summary £10.10 up to £11.40 per hour - This isn’t stacking shelves. This is feeding families. New Watton Store Opening! Part Time and Full Time Hours Available As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or...
-
Activities Coordinator
7 months ago
Thetford, United Kingdom Coronation House Care Home Full time**Job description** - £11.75 per hour, paid breaks - 3 days on, 3 days off rolling rota - We will support you to complete an NVQ qualification - Fully funded enhanced DBS check - Fully funded uniform - Free Blue Light Card Subscription - Refer a friend bonus scheme - Bank holiday pay rate - Rewards platform with 100+ Highstreet and supermarkets discounts -...
-
Customer Service
40 minutes ago
Thetford, United Kingdom LT Pub Support Services Full time**Customer Services and Accounts Assistant** **Role Profile**: - Prepare weekly reports for stakeholders and Head of Finance on debt collection and ordering issues. - Speedy manipulation of data within Excel, and ad hoc reporting. - Process all orders, in a timely manner and taking payment from the customers before the order can be released. - Make calls...
-
Customer Service/administration Assistant
4 days ago
Thetford, United Kingdom R&P Distribution Full timeCustomer Service/ Administration Assistant required to join our dynamic team in Thetford Hours of Work Monday to Friday - 11:00 to 20.00 - Absolutely a degree of flexibility is needed here in times of peak will need to sometimes stay a little later. Depending on workload and days events. - Must have excel and word experience along with being computer...
-
Customer Experience Coordinator
2 weeks ago
Thetford, Norfolk, United Kingdom Jupiter Recruitment Full timeWe are seeking a dedicated Customer Experience Coordinator to join our team at a care home in Thetford, Norfolk. As a key member of our hospitality team, you will be responsible for developing and delivering exceptional experiences for residents and their families.Your responsibilities will include managing food service operations, creating engaging...
-
Customer Service Assistant Level 1
1 day ago
Thetford, United Kingdom Wilko Full time**Customer Service Assistant Level 1**: - Hourly Rate - ** 10.00** - Location - ** Thetford** - Contract Type - ** Temporary** - Hours / Specific Hours - ** / 3 X 4 hour shifts across the week or** **2 X 6 hours** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants - people who want to get on with stuff, get things...
-
Medical Counter Assistant
7 months ago
Thetford, United Kingdom Rosemead ltd Full time'''Duties''' - Greet and assist customers in a friendly and professional manner - Handle customer inquiries and provide accurate information about products and services - Process customer transactions, including cash handling and operating the cash register - Maintain a clean and organized counter area - Stock shelves and ensure products are properly...
-
Banking Customer Advisor
3 days ago
Thetford, Norfolk, United Kingdom Bank Newport Full timeJob OverviewThe Financial Relationship Banker role at BankNewport involves providing exceptional customer service, building strong relationships with customers, and meeting individual and branch sales goals.Key Accountabilities:Accurately process transactions and new account openings in a timely and professional manner.Proactively conduct financial...
-
Sales Assistant
7 months ago
Thetford, United Kingdom CeX Ltd Full time**Sales Assistants with a passion for games, Movies, gadgets and computers** **Location**:Thetford **About Us** - We are a rapidly expanding company currently operating over 600 Stores spanning the UK, Ireland, Spain, Australia, Mexico, Netherlands, Poland and India. - We trade digital stock with the customer on the high street, providing a unique 2-way...
-
Services Assistant
7 months ago
Thetford, United Kingdom Sainsbury's Full time**Location** - Thetford Store, Sainsbury's Supermarkets Ltd Forest Retail Park, Thetford, IP24 3QL **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 237675 Love food, variety and helping people? Joining our team as a Services Assistant could be the role for you! As...
-
Digital Sales Assistant
7 months ago
Thetford, United Kingdom East Anglia Childrens Hospice Full time**Part-Time 14 hours per week, worked as 2 days over a 5 day working week** **Monday - Friday** **Permanent Contract** **_ Want to see what it is like to be a part of our Retail team at EACH? Please click _**_here_** **The role**: **As an EACH Digital Sales Assistant your role will include**: - Sort and quality check donated clothing and accessories. -...
-
Customer Advisor
7 months ago
Thetford, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Part time - 16-20 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Thetford** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to...
-
Customer Advisor
7 months ago
Thetford, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Part time - 15 hours per week **03 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q Thetford** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools...
-
Technical & Operations Assistant/ Junior
7 months ago
Thetford, United Kingdom Spartek ECS Full timeResponsibilities: - Provide support and assist the Managing Director with day to day technical & operations tasks on the energy side of the business - Answer and direct phone calls in a professional and courteous manner - Perform general administrative tasks such as filing, photocopying, and scanning documents - Peform basic Solar PV design - Assist with...
-
Customer Service Advisor
7 months ago
Thetford, United Kingdom Olleco Full time**Customer Service Advisor** **Thetford** **£24,752 basic per annum (up to £4k bonus plus uncapped commission structure) - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days’ Holiday (rising with service), Enhanced Maternity / Paternity pay after qualifying service.** We are recruiting for an office based Customer Service Advisor...
-
Customer Support Specialist
3 days ago
Thetford, Norfolk, United Kingdom ENGINEERINGUK Full timeJob DescriptionThis Customer Support Specialist position involves supporting customers by assisting them with using our ticket machines and providing guidance on new ticketing technologies.ResponsibilitiesSupport customers in using ticket machines located throughout the station.Provide guidance on new ticketing technologies, including smart cards and mobile...
-
Customer Service Coordinator
7 months ago
Thetford, United Kingdom Rioned Rior B.V. Full time**Customer Services Coordinator** Reporting into the After Sales Service manager, the Customer Services Coordinator will play a pivotal role in providing excellent customer care, whilst also supporting the wider operations team in achieving orders and deliverables. **Main Duties and Responsibilities** - Provide first line customer support - Monitor the...
-
Customer Service Operations Coordinator
3 days ago
Thetford, Norfolk, United Kingdom Austin Fraser Full timeAustin Fraser is seeking an experienced administrative professional to fill the role of Customer Service Administrator.About the RoleThis is a permanent position based in Thetford, requiring a flexible work schedule of 36.5 hours per week.The successful candidate can expect a competitive salary, estimated to be around £28,000 per annum, depending on...
-
Compounding Customer Service Coordinator
2 days ago
Thetford, United Kingdom BAXTER Full time**This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...
-
Sales Assistant
7 months ago
Thetford, United Kingdom Poundland Store Full time**About us** Poundland Store is a small business in Thetford. We are professional, agile and fast-paced. Our work environment includes: - Modern office setting - Food provided - Growth opportunities - On-the-job training - Safe work environment - Growth opportunities - On-the-job training - Safe work environment Job Overview: We are seeking a Sales...