Customer Service Coordinator

7 months ago


Thetford, United Kingdom Rioned Rior B.V. Full time

**Customer Services Coordinator**

Reporting into the After Sales Service manager, the Customer Services Coordinator will play a pivotal role in providing excellent customer care, whilst also supporting the wider operations team in achieving orders and deliverables.

**Main Duties and Responsibilities**
- Provide first line customer support
- Monitor the Customer Services inbox, actioning all avenues of customer enquiries received
- Process and expedite enquiries, and service/sales orders through to sales invoicing
- Maintain reasonable timescales for customers for any service and parts orders and ensure that customers are kept fully informed
- General Administrative duties including
- Reception function; welcoming customers and answering the phone
- Supply relevant information to finance companies and customers
- Support drop in customers and provide sales advice when required
- Ordering office supplies (stationery, refreshments & cleaning)
- Ordering lunches when required
- Opening & distributing post
- Assisting the management team with admin and adhoc business requirements
- Arranging adhoc car hires when required
- o Ordering uniform
- o Record staff learning and qualifications
- o Offer sales support to the BDMs and Sales Director when required

**Key Attributes**:

- Excellent customer service skills both face-to-face and on the phone
- Good attention to detail and time management skills
- Able to work calmly and effectively under pressure
- Strong IT skills
- Good Communication skills

**THE BUSINESS**

Rioned is the European market leader in drain and sewer cleaning equipment. The company covers all aspects of business from engineering and designing the products, to the sales department and then the after sales service.

The UK team is based in Thetford, Norfolk with a sister company in Keighley, West Yorkshire. Across these two sites are just 25 employees which means the UK team is small and agile. The business relies on all employees to roll up their sleeves, really get involved and provide input into processes regardless of role or position.

Our core value is we are premium and proud, we use the very best components available to us and strive for innovation and constantly challenge ourselves to make the best even better.

**Job Types**: Fulltime, Parttime, Vaste baan

**Benefits**:

- Flexibele werkuren

Schedule:

- Dagdienst
- Flexibele werkuren
- ma-vr

Ervaring:

- Klantenservice: 1 jaar (Gewenst)

Work Location: In person



  • Thetford, Norfolk, United Kingdom Galaxy Personnel Full time

    Company Overview: Galaxy Personnel is a modern, progressive company that offers exciting opportunities for career growth. As a Customer Service Administrator, you will be working with a friendly and close-knit team to deliver exceptional customer service.Salary: We offer an excellent salary package based on the perfect candidate's qualifications and...


  • Thetford, Norfolk, United Kingdom Galaxy Personnel Full time

    Company Overview">Galaxy Personnel is partnering with an award-winning multinational company to fill a key role in their customer service team. This exciting opportunity will allow the successful candidate to work with a modern, progressive, and forward-looking organization.">Salary and Benefits">The salary for this position will be based on the perfect...


  • Thetford, Norfolk, United Kingdom Jupiter Recruitment Full time

    We are seeking a dedicated Customer Experience Coordinator to join our team at a care home in Thetford, Norfolk. As a key member of our hospitality team, you will be responsible for developing and delivering exceptional experiences for residents and their families.Your responsibilities will include managing food service operations, creating engaging...


  • Thetford, United Kingdom Portaramp Full time

    Role OverviewThis is an exciting opportunity for a motivated Sales Administrator to join our dynamic team at Portaramp. As a key member of our sales team, you will be responsible for supporting the sales function, coordinating customer orders, and providing administrative support to the team.Key Performance Indicators:Accuracy and efficiency in order...


  • Thetford, Norfolk, United Kingdom Galaxy Personnel Full time

    Galaxy Personnel is partnering with an award-winning multinational company to fill a Customer Service Administrator role. This full-time, permanent position offers an excellent salary.About the RoleThis exciting new opportunity allows you to work for a modern, progressive, and forward-thinking company with a friendly and close-knit supporting team. As a...


  • Thetford, United Kingdom CV-Library Full time

    My client, a smaller house builder, are currently seeking an Interior Designer and Customer Coordinator. The role of ‘Interior Designer & Customer Coordinator’ will be varied day to day, depending on stages of the builds/developments. The role will involve the successful candidate to have initial contact with purchasers and guide them through...


  • Thetford, Norfolk, United Kingdom Galaxy Personnel Full time

    OverviewGalaxy Personnel is partnering with a leading multinational company to find the ideal candidate for this exciting new role.Key ResponsibilitiesThis position involves working as part of a close-knit team in a modern, forward-thinking environment. You will be responsible for providing exceptional customer service and support to clients across various...


  • Thetford, Norfolk, United Kingdom Galaxy Personnel Full time

    Job OverviewWe are partnering with an award-winning multinational company to find a highly skilled Customer Service Administrator for their Thetford office.


  • Thetford, United Kingdom Anglia Door Systems Ltd Full time

    **At Anglia Door Systems we have big ambitions, and we want you to be part of our journey. Excellence is our standard so as well as delivering it you can expect it in return.** **We specialist in all types of commercial door systems and, due to ambitious expansion plans, are searching for a Customer Services Coordinator to join our team.** **As a...


  • Thetford, United Kingdom The Best Connection Employment Group Full time

    Our client, a well known high street electronics and homewares chain, is looking for a customer service advisor to work in the office at their busy delivery hub. A busy and varied role helping to coordinate a wide range of admin tasks to help with the smooth delivery of their products to customers homes. **The role is based on a 40hr week Tues-Sat across a...


  • Thetford, Norfolk, United Kingdom Ackerman Pierce Ltd Full time

    **Therapy Services Coordinator WantedNorfolk County Council is seeking a highly skilled Therapy Services Coordinator to join our team. The successful candidate will have experience working as an Occupational Therapist in the community, manual handling experience, and major adaptation experience.Responsibilities:Coordinate therapy services for service users...


  • Thetford, United Kingdom Consto Group Limited Full time

    My client, a smaller house builder, are currently seeking an Interior Designer and Customer Coordinator.The role of ‘Interior Designer & Customer Coordinator’ will be varied day to day, depending on stages of the builds/developments. The role will involve the successful candidate to have initial contact with purchasers and guide them through their...


  • Thetford, United Kingdom Olleco Full time

    **Customer Service Advisor** **Thetford** **£24,752 basic per annum (up to £4k bonus plus uncapped commission structure) - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days’ Holiday (rising with service), Enhanced Maternity / Paternity pay after qualifying service.** We are recruiting for an office based Customer Service Advisor...


  • Thetford, United Kingdom Currys Full time

    **Customer Service Administrator**: Thetford Thetford Customer Service Centre (LM0020) Permanent Full Time Grade 2 **Salary**: £23,320.00 per annum Shift Pattern: 5/7 Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers - online, in-store or in their homes. And it’s all...


  • Thetford, Norfolk, United Kingdom CV-Library Full time

    **Job Summary:**Join our dynamic Despatch team in Thetford as an Inventory Coordinator and play a key role in ensuring the smooth operation of our warehouse.You will be responsible for managing stock levels, updating inventory records, and coordinating the dispatch of goods to customers.Main Responsibilities:Managing stock levels and updating inventory...


  • Thetford, Norfolk, United Kingdom Currys Full time

    Job DescriptionWe're looking for a skilled Installation and Logistics Coordinator to join our team at Currys in Thetford.In this role, you'll be responsible for coordinating the installation of products, working closely with colleagues to ensure seamless operations.With a competitive salary of £30,177.00 per annum plus quarterly bonus, you'll have the...


  • Thetford, United Kingdom First Home Improvement Careers Full time

    Customer Service Representative - FULL TIMDue to expansion we are looking for 3 motivated individuals to join our successful Customer Service team, within a well established company. Our ideal candidate would be an individual that has some experience in customer service or marketing. However we do provide full training so experience is not necessary but an...


  • Thetford, United Kingdom Galaxy Personnel Full time

    We are excited to announce a new role for a customer service specialist at a leading multinational company.This is a fantastic opportunity for a skilled and experienced customer service professional to join a dynamic team.The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work effectively...


  • Thetford, Norfolk, United Kingdom First Home Improvement Full time

    Job Title: Customer Service AdvisorAbout the Role:We are looking for 3 motivated individuals to join our successful Customer Service team at First Home Improvement. This is a full-time opportunity with a competitive salary.Key Responsibilities:Provide exceptional customer service and support over the phone and via emailAssist customers with queries and...


  • Thetford, United Kingdom Baxi Heating UK Limited Full time

    Job Description:We are seeking an experienced Customer Service Technician to provide exceptional customer service and top-quality solutions while working from home and visiting customers' properties to carry out diagnostics and breakdowns, emergency repairs, and annual servicing.The ideal candidate will possess domestic Gas ACS Certification or equivalent, a...