Customer Service Administrator

7 months ago

Thetford, United Kingdom Currys Full time

**Customer Service Administrator**:
Thetford

Thetford Customer Service Centre (LM0020)

Permanent

Full Time

Grade 2

**Salary**: £23,320.00 per annum

Shift Pattern: 5/7

Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers - online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.

Join us as an Administrator at our Thetford Customer Service Centre and you'll be responsible for communicating with customers and providing administrative support for our Customer Service Centre. You’ll do it because you love being part of a team who deliver the best customer service and get a buzz out of resolving challenges. It’s a great feeling, and you’ll get to experience it often. We are the home delivery network for Currys.

**As part of this role, you’ll be responsible for**:

- Communicating with internal and external customers
- Assigning delivery drivers to routes
- Completing administrative tasks including producing data for reporting
- Supporting the wider team with queries or support where required

People skills are one thing, but you’ll go a step further here by providing customer service that puts our customers first. You won’t stop in your pursuit of the best for your team, the business, our customers and yourself.

**You will need**:

- Some experience or exposure to providing customer service
- Passion and enthusiasm for working in a fast-paced team
- Experience with Excel and Word (computer literate)

We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include:

- Discounts across big brand names in retail, travel and cinema
- Store discounts in our Currys stores
- Performance related bonus and pension scheme
- 6 weeks of annual leave (inclusive of bank holiday entitlement)

Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented Customer Service team and unbox your passion at the UK’s best-known retailer in tech.

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