Customer Service Advisor
3 days ago
A excellent opportunity has been made available for Customer Access Officer to join my busy and expanding client.
This role is based in Thetford and would be working a 37 hour week:
Monday - Fridays 8.45-5.10pm with 1 hour for lunch.
This is a customer service role and would suit someone who loves to provide a outstanding service.
Resolve verbal and written enquiries that are received through a variety of contact channels.
Complete service requests and log complaints received, working towards the target of 80 per cent resolved at the first point of contact.
Understand the customer issues.
Take ownership of service requests.
Fully utilise the main CRM system to steer queries to a successful conclusion.
Effectively use other specialist conclusion.
Increase knowledge in different council departments.
Make connections between the customer's initial request and the various services the client offers.
To remain customer focused by responding positively, proactively, and efficiently as a priority when demand is high.
Being flexible with your outstanding tasks/system notes when demand is high and proactively working towards ensuring a positive customer experience.
Undertake additional administration duties to maximise productivity. This could include:
- Sending out leaflets.
- Dealing with post.
- Scanning documents.
- Any other reasonable duties as may be required by your line manager.
Encourage the public to comment, participate in surveys, and feedback information on services to assist front line services in improving service delivery.
Benefits of being a Reed temporary employee:
Weekly Pay
- Holiday Pay - 28 days per annum
- Reed Rewards
- Life Assurance
- Pension
- Training & Development
- Reed Discount Club
- Eye Test & Spectacle Vouchers
- Reimbursed Police Checks
- E-Account for timesheets, payslips etc.
- Professional Temping Agreement
- First and Secondary points of contact
Please also request Andrea or Maxine on Linkedin
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