Spa Receptionist

3 months ago

Cheltenham, United Kingdom Ellenborough Park Hotel Full time

Are you a people person, with a great sales ability? Would you enjoy a busy fast paced environment in a luxury setting? Then our Spa receptionist position might be perfect for you

The role of the Receptionist is to deliver exceptional service to our Hotel and Spa guests in addition to maximising revenue opportunities daily.

The earliest shift starting at 9am and the latest finish being 7pm including weekend work. Due to the location of the hotel and lack of bus routes transport is essential.

Full training will be given.

**The ideal applicant will have**:

- Excellent customer service skills
- A flare for selling
- Be organised and efficient
- Good telephone manner and experience of working with computer systems and diary management
- A great smile & friendly personality

**You will be responsible for**:

- Welcoming guests
- Spa attendant duties including restocking of linen and keeping the spa clean and tidy
- Retailing of spa products and upselling/driving revenue
- Liaising with the spa manager and hotel team to ensure that we capture every booking.

This is a casual contract with a view of becoming permanent at a later date.

**What we also offer you**:

- Paid Breaks
- Paid Overtime
- Service Charge (paid monthly and non-contractual)
- Staff Rates at 50 prestigious properties within the Pride Of Britain Hotels group
- Amazing discounts on food, drink and accommodation throughout the Michels & Taylor group
- Excellent rates for friends and family at Ellenborough Park and hotels within the Michels & Taylor group
- Discounts on Spa Treatments and Spa Products
- Long Service Awards
- Regular Social Events
- Refer a Friend Incentive Scheme
- Investment in Training and ongoing Professional Development
- Meals on Duty
- Free on site Parking

Caught between the Cotswold’s highest point and the stunning green gallops of Cheltenham’s world famous racecourse, our luxury 5* hotel in the Cotswolds is steeped in history and offers 90 acres of rustic countryside.

Ellenborough Park cannot offer any Live-In accommodation and In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

**Job Types**: Part-time, Zero hours contract

Pay: £11.44 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site gym
- On-site parking
- Referral programme

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Tips

Work authorisation:

- United Kingdom (required)

Work Location: In person

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