Complaints Officer

2 weeks ago


Manchester, United Kingdom Hamilton Woods Full time

**Complaints Officer**

**Temporary**

**3-6 months+**

**Manchester/ Hybrid**

**35 hours pw**

**£13 PAYE ph**

Hamilton Woods Associates are working with a Social Housing provider in Manchester, to recruit to a Complaints Officer on a 3-6 month contract. Home working is offered 4 days a week.

**Responsibilities of the Complaints Officer**:

- Providing full case management of complaints until resolution, within relevant guidelines and timescales
- Identifying service improvements arising from complaints
- Liaising with complainants, ensuring that they understand the complaints process
- Investigating complaints and Councillor/MP enquiries, and supporting managers to provide detailed responses
- Collating and analysing customer feedback received through communication channels



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