Complaints Officer
2 weeks ago
**Complaints Officer**
**Temporary**
**3-6 months+**
**Manchester/ Hybrid**
**35 hours pw**
**£13 PAYE ph**
Hamilton Woods Associates are working with a Social Housing provider in Manchester, to recruit to a Complaints Officer on a 3-6 month contract. Home working is offered 4 days a week.
**Responsibilities of the Complaints Officer**:
- Providing full case management of complaints until resolution, within relevant guidelines and timescales
- Identifying service improvements arising from complaints
- Liaising with complainants, ensuring that they understand the complaints process
- Investigating complaints and Councillor/MP enquiries, and supporting managers to provide detailed responses
- Collating and analysing customer feedback received through communication channels
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