Complaints Handler
3 weeks ago
Legal Complaints Handler
Are you an experienced Legal Complaints Handler looking for your next opportunity? Our client, a leading full-service law firm based in the City Centre of Manchester, is seeking a talented individual to join their team. With a competitive salary, this is a permanent position that offers growth and development opportunities.
As a Legal Complaints Handler, you will play a pivotal role in ensuring that our client provides the highest level of service to their valued clients. Your key responsibilities and duties will include:
Responding to all client complaints received by the organisation.
Providing assistance and guidance to fee earners across the organisation on complaints-related matters.
Acting as the organisation's primary point of contact with the Legal Ombudsman.
Researching legal and regulatory changes affecting the handling of complaints.
Maintaining complaints handling procedures and a register of complaints.
Analysing data and producing quarterly reports.
Providing feedback to fee earners on any issues identified during the investigation of a complaint.
Delivering training on complaints prevention and handling.
Advising the marketing team on dealing with complaints or negative feedback received via social media channels.To be successful in this role, you should have:
Experience in complaints handling, within the legal services sector.
Knowledge and understanding of the relevant SRA regulations and Legal Ombudsman rules.
Strong analytical and problem-solving skills.
Effective communication skills, both verbal and written.
The ability to explain complex matters succinctly and with clarity.
Proven ability to work to competing deadlines while maintaining quality.
Experience of working collaboratively and influencing stakeholders at all levels.At our client's organisation, you will be joining a dynamic and collaborative team that is driven to provide cost-effective legal advice to their clients. Close to train and tram stops, the role offers one day per week working from home.
If you are interested please send your CV to (url removed)
Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
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