Assessment Officer

4 weeks ago


Manchester, United Kingdom Reed Talent Solutions Full time

GMP have exciting opportunities available for Assessment Officers to work on a full time, temporary basis.

**Contract**:Initially until 30/11/2023

**Location**:Central Park, Newton Heath, Manchester, M40 5BP

**Hours**: 36.25 per week, 8-4 Monday to Friday

Please be aware that if successful you would be required to go through GMP vetting before starting which can take 4-8 weeks.

**Purpose of the role**:

- To be the first port of call for all contact into the branch by the public, partners and GMP staff.
- To ensure all incoming work into the branch is quickly assessed and passed to the correct resource.
- Handling all incoming work into the branch; in particular matters reported under the Police Reform Act 2002.

**Duties**:
**Handling complaints**
- Contacting all complainants via telephone or in writing to establish the exact nature of the complaint and to assist in deciding how the complaint should be dealt with.
- Deciding whether a complaint, on receipt is critical enough to be raised immediately to the assessment team supervisor.
- Researching complaints which will include:

- Accessing force systems to obtain information.
- Directing branch members to obtain evidence if it is felt such evidence is time critical.
- Reviewing force policy and legislation.
- Attempting to resolve complaints “there and then” in line with the Police Reform Act 2002.
- Calling members of the public about their complaint and probing / interviewing them to extract as much detail as possible to enable their complaint to be assessed correctly
- Whilst speaking to members of the public, challenging them with tact and diplomacy should there be clear evidence of a malicious complaint (for example body worn video footage).
- Recording the complaint on the Branch’s complaint recording system.

**Handling recordable conduct**
- Receive reports of conduct matters from partners, GMP staff and any other persons via the same methods as described for complaints.
- Researching conduct matters using the same techniques as used in researching complaints.
- Deciding whether or not the matter should be recorded as a conduct matter or recordable conduct matter decision in line with the Police Reform Act 2002 and fully documenting the rationale. This will involve a verbal briefing to the assessment team supervisor.
- Recording the matter on the Branch’s complaint recording system.
- Allocating the matter to an appropriate authority (in the case of conduct) or an investigator in the case of recordable conduct.

**Experience required**:

- Dealing with members of the public, (particularly by telephone) in a complaint, help desk or advice capacity.
- Use of IT systems and Microsoft Office
- Gathering relevant information, identifying options and then making decisions, all whilst being open to new information.


  • Assessment Officer

    4 weeks ago


    Manchester, United Kingdom Triumph Consultants Ltd Full time

    **What's involved with this role**: **Temporary Assessment Officer** **Reference no: GMP BL TCL 0006 B18F / 1** **Pay rate £14.00 per hour PAYE** **This opening assignment is for 9-10 months** **GMP Vetting** To be the first port of call for all contact into the branch by the public, partners and staff. To ensure all incoming work into the branch is quickly...


  • Manchester, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    An exciting opportunity has arisen for a part time (21 hours) Community Assessment Officer for work for a fixed term 12-month period. The community Learning Disability team is responsible for assessing and commissioning support packages for people with a Learning Disability. An exciting opportunity has arisen to become part of the Community Learning...


  • Manchester, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    This is an exciting time to join the Northern Care Alliance. The Client Affairs and Client Finance team are looking to recruit a Financial Assessment Officer to join their busy team. Your mains duty will be to carry out financial assessments work on behalf of Salford City Council - we are looking to recruit someone who will bring along a fresh and energetic...

  • Assessment Standards

    1 month ago


    Manchester, United Kingdom Manchester Metropolitan University Full time

    Assessment Standards (Education Services Officer) We are recruiting an Education Services Officer to our Assessment Standards team in Assessment Management, within the Education Services directorate. The team has oversight of assessment regulations, quality processes, external examining, and academic misconduct. Assessment is at the heart of what a...

  • Assessment Standards

    4 weeks ago


    Manchester, United Kingdom Manchester Metropolitan University Full time

    **Assessment Standards (Education Service Officer)** We are recruiting an Education Services Officer to our Assessment Standards team in Assessment Management, within the Education Services directorate. The team has oversight of assessment regulations, quality processes, external examining, and academic misconduct. Assessment is at the heart of what a...


  • Manchester, United Kingdom Pearson Full time

    **PEARSON ASSESSMENT & QUALIFICATIONS INTERNSHIP PROGRAM** **Why join Pearson’s intern program?** Pearson is the world’s learning company. We help people of all ages acquire the knowledge and skills they need to be successful in their work and careers. We believe that everyone should be able to keep learning, every day and in every way, throughout...


  • Manchester, United Kingdom Tetra Tech Full time

    Senior Environmental Impact Assessment (EIA) ConsultantLocation: Agile (home) working with ability to visit Manchester, London or Leicester office to suit business requirements - other locations will be considered.Tetra Tech Europe is an industry leading multi-national and multi-disciplinary consultancy. We have an exciting opportunity for a Senior...


  • Manchester, United Kingdom Tetra Tech Full time

    Senior Environmental Impact Assessment (EIA) ConsultantLocation: Agile (home) working with ability to visit Manchester, London or Leicester office to suit business requirements - other locations will be considered.Tetra Tech Europe is an industry leading multi-national and multi-disciplinary consultancy. We have an exciting opportunity for a Senior...

  • Compliance Officer

    4 weeks ago


    Manchester, United Kingdom Versende Limited Full time

    Job Title: Compliance Officer Job ID: 07459 Location: Remote / Home Based **Job Type**: Permanent **Salary**: £38-42k Industry: Education **Company**: A leading End-point Assessment Organisation are looking to bring in a Compliance Officer to working within a compliance team to ensure that all risk associated with the delivery of assessment of all...


  • Manchester, United Kingdom RTI International Full time

    RTI Health Solutions (RTI-HS), a business unit of RTI International, we are a large and rapidly growing internationally recognised, not-for-profit research organisation providing consulting and research expertise to optimise decision making for pharmaceutical, biotechnology and medical device products. We are currently seeking a Research Assistant to join...


  • Manchester, United Kingdom RTI International Full time

    RTI Health Solutions (RTI-HS), a business unit of RTI International, we are a large and rapidly growing internationally recognised, not-for-profit research organisation providing consulting and research expertise to optimise decision making for pharmaceutical, biotechnology and medical device products.We are currently seeking a Research Assistant to join our...


  • Manchester, United Kingdom RTI International Full time

    Overview RTI International is an independent nonprofit research institute dedicated to conducting innovative, multidisciplinary research that improves the human condition with a worldwide staff of nearly 6,000. Universities in North Carolina founded RTI in 1958 as the first scientific organisation in and centrepiece of the Research Triangle Park, NC, USA. ...

  • Data & Exams Officer

    1 month ago


    Manchester, United Kingdom Ellesmere Park High School Full time

    **Job Title**: Data and Exams Officer **Start Date**: ASAP **Hours**: 36 hours per week, All Year Round **Contract**: Permanent **Salary**: NJC Grade 7, scale points 19-23, Actual Salary £27,852 to £30,152 Do you have the drive, passion and commitment to deliver outstanding support? This is an opportunity to join a dedicated team of staff at Ellesmere...


  • Manchester, United Kingdom Manchester Metropolitan University Full time

    **About the Department** The Assessment Service Desk, has grown over recent years and is in an exciting position to support academic colleagues and Professional Services colleagues work together to ensure student and University success through a high level of customer satisfaction. The work we do has a direct impact on the experience of our students and...


  • Manchester, United Kingdom Rainbow Fostering Services Full time

    Rainbow Fostering Services are looking for a duty and recruitment officer who can work fulltime on a weekly rota basis. They will be managing a minimum case load average of 6 applicants taking them from their initial call through to their assessment stage whilst working within the legislative and regulatory framework. Within the role of duty officer, you...

  • Security Officer

    4 weeks ago


    Manchester, United Kingdom Marpol Security Limited Full time

    Marpol Security are seeking security officers in the Manchester/Greater Manchester areas who can demonstrate and deliver high-quality security, acting as a visual deterrent for our customers. As a static officer, you will join a team or operate in a lone working capacity with responsibility for securing premises, provision of concierge duties, responding to...

  • Security Officer

    4 weeks ago


    Manchester, United Kingdom Marpol Security Limited Full time

    Marpol Security are seeking security officers in the Manchester/Greater Manchester areas who can demonstrate and deliver high-quality security, acting as a visual deterrent for our customers. As a static officer, you will join a team or operate in a lone working capacity with responsibility for securing premises, provision of concierge duties, responding to...

  • Complaints Officer

    2 weeks ago


    Manchester, United Kingdom Reed Talent Solutions Full time

    GMP have exciting opportunities available for Complaints Officers to work on a full time, temporary basis. **Contract**:Initially until 30/11/2023 **Location**:Central Park, Newton Heath, Manchester, M40 5BP **Hours**: 36.25 per week, 8-4 Monday to Friday Please be aware that if successful you would be required to go through GMP vetting before starting...


  • Manchester, United Kingdom General Medical Council Full time

    **Directorate** Corporate Directorate **Location** Manchester **Level** 4 **Salary** £29,000 - £33,012 with an exceptional maximum of £38,663 **Contract** Permanent **Closing date** **Assessment date** Interviews and assessments are due to be held on Thursday 23rd March 2023. **Job reference** GMC4047 Are you ready to take the next step in...


  • Manchester, United Kingdom Ascent Full time

    We are part of the Irwin Mitchell Group, specialising in secured/unsecured debt recovery and litigation services.As a Customer Experience Officer, you will assess customers interactions and journeys.