Customer Service Representative

4 weeks ago


Barnsley, United Kingdom Bob's Business Limited Full time

**Customer Service Executive**

Bob’s Business Ltd (BB) is a Cybersecurity Awareness Training provider that specialises in developing and delivering engaging campaigns that influence cybersecurity behaviors.

**Main areas of responsibility**
- To provide an outstanding level of customer care by identifying appropriate customer needs, gathering appropriate information accurately and with care
- Support customers with any portal and course queries
- Support the technical team in the delivery of Phishing campaigns
- To provide an outstanding service to all of our partner clients
- Continually improve customer processes by seeking regular feedback and raise issues and areas of concern so that tangible improvements can be recommended.
- Support opportunities to retain business, by understanding fully what a customer is asking for and providing a tailored response
- Managing Live Chat
- Answering inbound calls
- Assembling and sending gift packs to new clients

**Qualifications and experience**
- Previous Customer service experience
- Comfortable working remotely with online support
- To be able to work well within a small team but also be able to use own initiative should you have to work alone
- A willing and keen interest in getting to know a business and understand how they can contribute
- An interest in building positive client relationships

Knowledge and Skills
- Good Communication skills, both verbal and written
- Previous experience using Gsuite
- Comfortable with video calling customers
- Be well organised and passionate about providing a great service
- Strong listening, negotiation and influencing skills
- Comfortable with conflict management Values and Behaviours
- Strong sense of purpose, values and integrity
- Straightforward, positive and a team player
- Performance and delivery focussed, can get things done

Salary: £18,000.00-£20,000.00 per year

**Benefits**:

- Private Medical Insurance.
- Fully Remote Working.
- Paid Training & Certifications.
- Opportunity to grow into new roles as the team expands.

**Schedule**:

- Day shift
- Monday to Friday

**Salary**: £14,000.00-£19,000.00 per year

**Benefits**:

- Company pension
- Work from home

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Work Location: Hybrid remote in Barnsley



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