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Customer Service Representative

3 months ago

Barnsley, United Kingdom First Choice Recruitment, Wakefield Full time
*Role: Customer Service Representative*

Ready to make your application Please do read through the description at least once before clicking on Apply.

*Rate: £11.44 per hour*

*Location: Dodsworth*

*Hours: Monday - Friday, 8 hours between 8-6 (flexible start time)*

*Start Date: asap*

First Choice are actively recruiting a *Customer Service Representative *to join our reputable client to support their Fulfilment team.

Training will be provided.

*Key accountabilities:*
* Order data products via a number of sources including online, telephone and hard copy.
* Using our in-house technology to manage the progression of orders to fulfilment for our customer.
* Re-submit any system rejections.
* Raise and respond to any data provider enquiries via system, email and telephone.
* General query handling via email and telephone
* Chasing results and any overdue orders.
* Processing credits and extra charges.
* Cancellation and expedite products ordered.
* Manually keying of orders

*For the role you will be able to demonstrate:*
* Have the drive to develop an in-depth knowledge of our suppliers, products and services.
* Have a positive, can-do attitude and excellent communication skills, working and communicating in a professional manner.
* Good IT skills, able to learn new bespoke systems to a workable level.
* Develop an understanding of the varied tasks that are required specific to the supplier and product and how those tasks affect the workflow of a customer order
* Be process driven, recognising and adhering to the required procedures with accuracy and attention to detail.
* You will achieve the SLA’s and KPI’s set by the business, working as a team to achieve set targets.

INDCOM

Job Types: Full-time, Temp to perm

Pay: £22,308.00 per year

Schedule:
* Monday to Friday

Ability to commute/relocate:
* Barnsley: reliably commute or plan to relocate before starting work (required)

Experience:
* Administration: 1 year (preferred)
* Customer service: 2 years (required)

Licence/Certification:
* Driving Licence (preferred)

Work Location: In person

Reference ID: INDCOM