Customer Service Representative

2 weeks ago


Barnsley, United Kingdom LCD KING Full time

**About Us**:

- LCD King is a trusted mobile repair company with years of experience and a commitment to providing high-quality service. Whether our customers need a quick fix or a full refurbishment, our team of experts is ready to help. We take pride in offering a high-quality repair service that is both cost-effective and efficient. Our technicians are highly trained and experienced in replacing top glass for a wide range of phone models, and we use only the best quality parts and tools to ensure that each repair is done to the highest standards._

We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will play a crucial role in providing exceptional service to our customers who are interested in purchasing refurbished phones and those seeking phone repair services. You will be responsible for assisting customers with their inquiries, providing product information, processing phone repair orders, and ensuring a smooth and enjoyable customer experience.

**Responsibilities**:

- Greet customers warmly and ascertain the reason for their visit.
- Provide excellent customer service by addressing customer inquiries, resolving issues, and offering appropriate solutions.
- Assist customers in choosing the right refurbished phone based on their needs and preferences.
- Take orders for phone repairs, record necessary details, and provide customers with repair status updates.
- Process sales transactions for refurbished phones and handle cash and credit card payments.
- Collaborate with the repair team to ensure timely delivery of refurbished phones and completion of phone repairs.
- Maintain a clean and organized work area, including the display of refurbished phones and repair status boards.
- Follow up with customers to ensure their satisfaction and address any concerns regarding phone repairs or purchases.

**Requirements**:

- Proven experience in a customer service role
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Knowledge of mobile phone brands, models, and features
- Familiarity with the refurbishment process and an understanding of phone specifications will be a plus
- Attention to detail and a commitment to providing exceptional customer service
- Availability to work flexible hours, including weekends and holidays

**Salary**: £7.96-£10.42 per hour

Schedule:

- 8 hour shift
- Flexitime
- Monday to Friday
- Overtime

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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