Senior Complaints Handler
3 months ago
**Senior Complaints Handler**
A Senior Complaints Handler position has just opened up within an growing award winning fintech company based in South Wales. This exciting fintech company are on a mission to empower and help individuals secure their future by sorting their financials and offering solutions to help with this. You will be joining a very inclusive team who are eager to develop and inspire individuals to build a wealthy future.
**This is what you'll be doing**
As a Senior Complaints handler you will be an integral part of the team whilst doing the following:
- Execute formal complaint management procedures across the organisation and its array of products, ensuring the implementation of suitable resolution strategies leading to timely and satisfactory outcomes.
- Conduct thorough investigations into complaints, collating relevant information and engaging with pertinent internal stakeholders and external associates.
- Undertake root cause analyses and devise improvement plans aimed at achieving robust customer satisfaction and risk mitigation.
- Serve as a customer advocate within the organisation, collaborating with various departments to rectify systemic issues, ensuring customer concerns are duly addressed, and overall customer experience is enhanced.
- Ensure compliance with regulatory mandates, internal policies, and customer service benchmarks relating to complaint management.
**What you'll bring to the team**
- Demonstrated experience of at least 2 years in a complaint handling capacity.
- Profound understanding of complaint management best practices, regulatory frameworks, and industry norms.
**What you will get in return**
- Enjoy 24 days of annual leave, alongside bank holidays (with the opportunity to accrue an additional day per year, up to 28 days).
- Flexibility in working hours, aligned with business requirements.
- Access to a complimentary office gym.
- Nearby free parking.
**Benefits**:
- Annual bonus ranging between 0-20% of your annual salary, contingent upon both company performance and individual contribution.
- Comprehensive private medical insurance.
- Death in service cover equivalent to three times your annual salary.
- Income protection insurance.
- Option to buy or sell up to 5 days of holiday per year.
-
Complaint Handler
3 months ago
Cardiff, United Kingdom Yolk Recruitment Full time**Complaints Handler 4 weeks with the potential to go permanent - Cardiff - Immediate start** Yolk Recruitment have teamed up with a leading Financial Institution to help assist with complaints processing. **What you will be doing: - ** The ideal Complaints Handler will be: - Responding to FOS queries on complaint queries. - Analyse complaints data and...
-
Complaints Handler
2 months ago
Cardiff, United Kingdom St David Recruitment Services Ltd Full time**Complaints Handler** **Cardiff** **£12.82 per hour** **37.5 hrs per week** Our client in Cardiff is looking for an experienced Complaints Handler to join their busy team in Cardiff City Centre. **Essential** - Customer advocate with the ability to provide consistent resolutions. - Previous experience of dealing with complaints in a busy, customer...
-
Complaints Handler
3 months ago
Cardiff, United Kingdom St David Recruitment Services Ltd Full time**Complaints Handler** **Cardiff** **£12.82 per hour** **37.5 hrs per week** **TEM1011** Our client in Cardiff is looking for an experienced Complaints Handler to join their busy team in Cardiff City Centre. **Essential** - At least 1 year of regulated finance experience - Customer advocate with the ability to provide consistent resolutions. -...
-
Complaints Handler
2 months ago
Cardiff, United Kingdom Jomo People Ltd Full timeDo you want to work in one of the fastest growing financial services companies in Wales? Would you like to join a super supportive and friendly team of experienced complaints handlers, who truly care about their customers? Want a role where you can really develop your customer service / financial services skills, with a manager who cares about your personal...
-
Complaints Handler
3 months ago
Cardiff, United Kingdom Jomo People Ltd Full timeDo you want to work in one of the fastest growing financial services companies in Wales? Would you like to join a super supportive and friendly team of experienced complaints handlers, who truly care about their customers? Want a role where you can really develop your customer service / financial services skills, with a manager who cares about your personal...
-
Complaints Handler
3 months ago
Cardiff, United Kingdom Jomo People Ltd Full timeDo you want to work in one of the fastest growing financial services companies in Wales? Would you like to join a super supportive and friendly team of experienced complaints handlers, who truly care about their customers? Want a role where you can really develop your customer service / financial services skills, with a manager who cares about your personal...
-
Complaints Handler
3 months ago
Cardiff, United Kingdom Acorn Recruitment Limited Full timeJob title : Complaints Handler Salary - £12.65 per hour Location - Cardiff Monday - Friday - Hybrid working Our client is looking for a Complaints Handler to report to the Team Manager in the day-to-day management and resolution of our clients complaints regarding both our loan and cards products. You will have a good knowledge of our historical...
-
Complaint Handler
4 weeks ago
Cardiff, United Kingdom Candidate Source Limited Full timeWe are looking for passionate complaint handlers who want to find fair outcomes for customers to join a motor finance provider in Cardiff. You will be communicating with the customer and third parties to understand the situation in detail, reviewing facts and evidence, and concluding the outcome in a final letter. You will be expected to work fulltime from...
-
Complaint Handler
4 weeks ago
Cardiff, United Kingdom Candidate Source Limited Full timeWe are looking for passionate complaint handlers who want to find fair outcomes for customers to join a motor finance provider in Cardiff. You will be communicating with the customer and third parties to understand the situation in detail, reviewing facts and evidence, and concluding the outcome in a final letter. You will be expected to work fulltime from...
-
Complaint Handler
2 months ago
Cardiff, United Kingdom Candidate Source Limited Remote Work Freelance Full timeWe are looking for passionate complaint handlers who want to find fair outcomes for customers to join a motor finance provider in Newport. You will be communicating with the customer and third parties to understand the situation in detail, reviewing facts and evidence, and concluding the outcome in a final letter. You will be expected to work fulltime from...
-
Complaint Handler
4 weeks ago
Cardiff, United Kingdom Candidate Source Limited Remote Work Freelance Full timeWe are looking for passionate complaint handlers who want to find fair outcomes for customers to join a motor finance provider in Cardiff. You will be communicating with the customer and third parties to understand the situation in detail, reviewing facts and evidence, and concluding the outcome in a final letter. You will be expected to work fulltime from...
-
Complaint Handler
2 months ago
Cardiff, United Kingdom Lloyds Banking Group Full timeEnd Date Salary Range Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary Complaint Handler **Job Description**: At Lloyds Banking Group, we have a clear purpose; to help Britain prosper and to become the best bank for customers. Transport Customer Services is a key part of Consumer Lending, the largest...
-
Complaint Handler
4 weeks ago
Cardiff / Caerdydd, United Kingdom Candidate Source Limited Full timeWe are looking for passionate complaint handlers who want to find fair outcomes for customers to join a motor finance provider in Cardiff. You will be communicating with the customer and third parties to understand the situation in detail, reviewing facts and evidence, and concluding the outcome in a final letter.Take the next step in your career now, scroll...
-
Complaint Handler
4 weeks ago
Cardiff / Caerdydd, United Kingdom Candidate Source Limited Full timeWe are looking for passionate complaint handlers who want to find fair outcomes for customers to join a motor finance provider in Cardiff. You will be communicating with the customer and third parties to understand the situation in detail, reviewing facts and evidence, and concluding the outcome in a final letter. You will be expected to work fulltime from...
-
Complaint Handler
2 months ago
Cardiff, United Kingdom Motonovo Finance Full time**The Vacancy** We have a fantastic opportunity for a **Complaints Handler** to join our team in Cardiff. As part of this role, you will effectively take inbound calls from customers, to support with their complaints; this could be a complaint relating to their vehicles, or a general complaint about their account. You will be responsible for ensuring the...
-
Specialist Customer Care
3 months ago
Cardiff, United Kingdom Barclays Full time**Complaint Handler - 12 months FTC** **Cardiff - Hybrid** **£26,500 per annum plus excellent benefits including: Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, plus many more.** **35 hours, working 5 days out of 7, rotating shift patterns between 7am and 11pm Monday - Sunday. We use hybrid working to mix the positives of...
-
Claims Handler
3 months ago
Cardiff, United Kingdom International Medical Group Full timeHere at IMG we are pleased to announce that we are looking for **Travel Claims Handlers **working on **Hybrid** Basis out of our **Cardiff Office** on a permanent contract working 37.5 hours a week Monday to Friday **or** a summer temporary contract [same hours] with a competitive salary of £23,000 - £27,000 (Depending on Experience). The **Travel Claims...
-
Claims Handler
3 months ago
Cardiff, United Kingdom International Medical Group Full timeHere at IMG we are pleased to announce that we are looking for a **Travel Claims Handler **working on **Hybrid** Basis out of our **Cardiff Office** on a permanent contract working 37.5 hours a week Monday to Friday with a competitive salary of £23,000 - £27,000 (Depending on Experience). The **Travel Claims Handler** works alongside our 24/7 emergency...
-
Senior Commercial Account Handler
3 months ago
Cardiff, United Kingdom Employment Specialists Ltd Full timeEmployment Specialists are pleased to be working alongside a well-respected name within the Insurance Industry and are looking to recruit an additional Senior Commercial Account Handler for their growing Corporate team. This position ideally requires experience of working as a Commercial Account Handler on a wide range of Commercial Insurance risks, ideally...
-
Senior Commercial Account Handler
3 months ago
Cardiff, United Kingdom Employment Specialists Ltd Full timeEmployment Specialists are pleased to be working alongside a well-respected name within the Insurance Industry and are looking to recruit an additional Senior Commercial Account Handler for their growing Corporate team.This position ideally requires experience of working as a Commercial Account Handler on a wide range of Commercial Insurance risks, ideally...