Subsidence Claim Handler

7 months ago


Cardiff, United Kingdom Claims Consortium Group Full time

Our Subsidence team are looking for an experienced Claims Handler to join them in our Cardiff office, where you will manage your own caseload of claims. With guidance from our team of Subsidence Specialists, who will be on hand to provide technical direction as required.

**Location**:Office based at Cardiff (CF10 3AG) minimum
**Salary**: £22,500 - £24,000 DOE
**Working hours**: Monday - Friday, 37.5 hour week, core hours 09:00am - 17:30pm

**What you will be doing**
- Taking ownership of a caseload, responsible for your own portfolio of work.
- Supporting the Subsidence Specialist, and acting on their instruction in a timely manner and be able to instruct site investigations, CCTV surveys, basic crack and/or level monitoring, arborist reports and specialist subsidence suppliers (after training has been provided)
- To have full understanding and awareness of the caseload to be able to progress claims to achieve mitigation.
- To have full understanding and awareness of the caseload to be able Progress repairs to conclusion.
- To proactively monitor own workload and prioritise action where required.
- To own the resolution of issues within own area of influence and encourage others to do the same.

**Core Competencies**
- Great organisational ability with a responsible, honest and positive approach
- Proven high levels of literacy and numeracy
- Excellent customer service and communication skills including a great telephone manner
- Experience of property claims handling within the subsidence area

We hold one inductions a month which take place on a Tuesday, Wednesday, and Thursday. You will join other new starters from across the business for the 3-day, residential* induction, during which you will meet with Senior Leaders & Directors from all areas to gain a comprehensive overview of each product line, and how the different teams operate across the group. There will also be a lunch or meal booked with People & Culture, so you are able to have more social interaction with each other and some of the team.


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