Policy Rent and Service Charge Advisor
5 months ago
Our client has offices all over the UK and although the role will be predominantly home-based, applicants must be able to commute to an office in case of wifi or technical issues at home. Our client is looking for 2 x Policy, Rent and Service Charge Advisors to join them on a minimum of a 5-month FTC. The role also offers flexible working and an excellent benefits package.
**THE ROLE**
The role is to support the Group Policy - Rent and Service Charge function in the implementation of its' policies and procedures to ensure the accurate formulation of service charges for all customer types and the maintenance of associated modelling and calculators. You will provide a customer-focused service Rent & Service charge policy service, delivering advice and support to finance and operational colleagues regarding service charge matters, including associated business rules and formulae.
**Key Responsibilities**:
- Support the Service Charge Policy & Systems Manager to develop and implement Group Service Charge policies and frameworks, contributing to reviews to ensure ongoing compliance with legislation, government guidelines and Group policy
- Support the Service Charge Policy & Systems Manager to manage and oversee service charge processes for the Group, ensuring statutory deadlines are met
- Ensure service charge letters produced for customers are accurate, consistent and comply with legislation, government guidelines and Group standards
- Deputise for the Service Charge Policy & Systems Manager where required
- Responsible for the preparation of financial information required for any First Tier Tribunals, liaising with key stakeholders including legal representatives and operational colleagues to ensure cases are prepared thoroughly and participants are briefed accordingly
- Manage the workflow to monitor compliance checks for service charge expenditure
- Maintain all collateral relating to Service Charge Policy, including procedures and letters, ensuring alignment to the overall Group Policy - Rent and Service Charge Strategy, government guidelines and Group standards
- Administer escalated policy queries and issues, collaborating with the Service Charge Policy & Systems Manager to ensure the provision of expertise and support to complex, high profile and high-risk issues
- Maintain system records to ensure accurate data is held and issues are investigated and resolved in line with agreed procedures and service level agreements
- Provide accurate and timely data as required to address customer queries and for review by others to support decision making
- Support the Policy Administrator - Rent & Service Charges with their work and provide direction, where needed
- Maintain and develop knowledge of regulatory, legal and systems knowledge to maintain competence in the role
**THE PERSON**
- It is essential that you have solid knowledge and hands-on practical experience of legislation, regulations and standards relating to service charges within the Housing sector
- You will have experience in providing financial monitoring and administration, preferably for rent and/or service charges
- Customer-focused with excellent communication skills both verbal and written, are required
- You will have excellent planning and organisational skills
- You will be proficient in the use of MS Office including Excel
**Job Type**: Temporary contract
**Salary**: Up to £34,400.00 per year
**Benefits**:
- Flexitime
- Work from home
Schedule:
- Monday to Friday
- No weekends
Work Location: Remote
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