Customer Support Officers
4 days ago
**Location**
Durham, North East (region), DH1 5TR : Swansea, Wales, SA7 9FQ
**About the job**
**Summary**
It’s an exciting time to join them, as our client is committed to becoming the world’s leading land registry for speed, simplicity and an open approach to data, and aiming to achieve comprehensive registration by 2030.
**Job description**
About the role:
In this vital customer-facing role, you will work in a fast-paced environment where your primary role will be to manage customer telephone calls efficiently, providing accurate, impartial information in line with the advisory policy. You will deal with arange of land registration enquiries and provide information to customers quickly and clearly, taking calls from all sectors of their community. You will also maximise the number of calls you can respond to, using the most efficient and effective call handlingtechniques. You will actively encourage customers to self-serve, reduce rework, promote and drive the use of new products and services and strive to achieve all customer related KPIs and targets.
As this is an entry-level opportunity, you will receive fantastic training to make you an expert in your field. There will be opportunities to undertake various offline tasks as part of the role. If you want to progress, there are plenty of opportunitiesto take on extra work and responsibility and room to grow and move up through the organisation.
Their Customer Support Centre is open from 8.00am until 17.00pm, Monday to Friday, but sometimes they take calls until 6pm. CSC staff are on flexible working patterns and all team members are expected to play their part in ensuring that there is sufficientcover available to take the forecasted volume of calls throughout the opening hours. CSC staff are required to schedule working hours in advance to ensure sufficient cover is in place.
**Responsibilities**
About you:
You can demonstrate effective verbal and written communication skills, with a reasonable level of fluency in English and always put the customer first. The role includes a lot of information recording, requiring good written English skills and spelling.You will also be a strong team player and have an approachable persona. You will be a self-starter with great organisational and time management skills and a working knowledge of Microsoft software. With a great eye for detail, you will be able to spot mistakeswhere others don’t. You can make sound judgements, providing clear advice in challenging or sensitive situations.
This is a job with responsibility, so you will need to rise to the challenge, taking ownership of the work you do and the results you achieve.
**Behaviours**
They’ll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Managing a Quality Service
- Delivering at Pace
- Making Effective Decisions
**Benefits**
Our client offers very competitive terms, conditions and benefits. They provide excellent opportunities for career progression, training and development. You will have access to Civil Service pension and benefits arrangements and generous leave allowances,as well as flexible working - exactly what you would expect from a progressive employer.
Our client's company is a great place to work, where difference is celebrated.
They’re committed to fairness and equality for all, so you feel valued for who you are and what you do. Diversity fuels their innovation. Their shared values help them work together, to benefit the communities they serve.
Their employee diversity networks support their culture of inclusion and contribute to their diversity action plan. Their current focus is to encourage people from under-represented groups into management and leadership roles, especially people with disabilities,women and ethnic minority colleagues.
**Things you need to know**
**Security**
People working with government assets must complete basic personnel security standard checks.
**Selection process details**
This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Ability and Experience.
Using no more than 500 words for each criteria and in the order listed below, please provide evidence on the statement of suitability of how you meet the following essential experience criteria:
1.*Customer focussed and able to evidence effective customer service skills within a customer service environment.
2.*Experience of working as a team member to deliver common goals.
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