Tutor Support Officer

7 months ago


Durham, United Kingdom Learning Curve Group Full time

**Vacancy Name**
- Tutor Support Officer

**Vacancy No**
- VN3393

**Location City**
- Durham

**Contract Type**
- Permanent

**Salary Minimum Pounds**
- £0

**Salary Maximum Pounds**
- £23400

**Description**
- To provide efficient and effective administrative support to the Tutor Support Team Leader, process of data capture in line with company policy, quality assurance processes and auditable funding requirements. To successfully manage a cohort of FL tutors, monitor workload, attendance and submission of work

**Role Information**

**DUTIES**
- **Key Responsibilities and Duties**:

- Liaise with Tutor Allocation Officer and tutors to produce an accurate allocation of tutors work in a timely and professional manner
- Identify learner submissions requiring reallocation and offer support to process in a timely manner
- Produce daily ducket lists to successfully track and monitor tutor submission of work
- Carry out comprehensive and indepth monthly 1-1’s with tutors, ensuring that KPI’s and tutor standards and expectations are being met
- Identify tutor submission by college contract, process and accurately input onto company system daily to meet set targets
- Process tutor submission of marked work, ensuring audit and quality assurance processes have been met
- Support other members of the team to ensure tutor submission and issues arising from the submissions are addressed timely
- Supply processed information to internal departments to progress learners qualification
- Liaise with Tutor Support Team Leader with issues relating to tutors and support them to address issues
- Respond to queries from tutors accurately and timely
- Maintain an effective link between tutor and company by promoting a positive attitude
- Support other members of the team to ensure paperwork is prepared to company standard and dispatched timely
- Correspond in a professional manner with all internal and external customers
- Generate reports as requested
- Analyse daily overdue reports and address issues effectively with tutors
- Attend, organise and prepare documentation, agendas and minutes for meetings

**GENERIC DUTIES**
- Conduct your role in line with the company values and expected behaviours
- Promote equal opportunities and recognition of diversity throughout the company
- Comply with the Safeguarding, Prevent and Health and Safety Policies and be vigilant to potential concerns and risks at all times
- Ensure confidentiality and professionalism at all times.
- Provide learners, customers and colleagues with support, advice guidance as part of your everyday role

**Working Flexibly**
If the working hours, days or times don't quite meet your needs please contact us to see if we can accommodate working flexibly.
- We can provide this advert in an additional format if required.**Essentia Criteria**
- We love to develop our people so even if you don't meet 100% of the essential criteria, we strongly encourage you to apply.
- INCLUDE THE ESSENTIAL CRITERIA FOR THE ROLE
- Adaptable and able to work under pressure
- Strong attention to detail, good communication skills both verbally and written
- Capable of identifying and solve problems and prioritise own workload
- Self-motivated and adept in integrating into a team
- Basic knowledge of Word, Outlook and PowerPoint, Excel including basic formulas

**Why work for Learning Curve group?**
- There are many reasons that make Learning Curve Group a fantastic place to work
- Although we have some great benefits, we know that one of our biggest perks is the incredible People & Culture we have been lucky enough to create. Don't just take our word for it though, you can hear from some of our Purple People here: Click me
- In addition to working for a company that has been listed as the top 100 companies to work for, for the last fives years you'll have access to below benefits:

- 26 days annual leave + Bank Holidays
- Buy & Sell an additional 5 days each year
- Length of service annual leave increments starting at 2 years
- Healthcare Scheme
- Tech Scheme
- Ikea Scheme
- Cycle to work Scheme
- Paid Volunteer day each year
- Early Finish Fridays on the last Friday of every month
- Student / Teacher Discount
- Uniform

**HEAD OFFICE PERKS**
We wish we could provide these to all, but as a national company its not always possible. However these perks are available to all staff when they attend our incredible Head Office space.
- Electric Car charging points
- Free fruit, Coffee and Tea
- Onsite Shower
- Prayer room on request or list of nearest available places of worship

**EQUAL OPPORTUNITIES**
- Don’t just take our word for it though Our commitment to a number of covenants and pledges will show you just how serious we are about equal opportunities for all.
- **Halo Code**
- **Disability Confident Leader**
Disability Confident Leader status is the highest level of the scheme. It is awarded to organisations that act as champions for the rights of disabled people within their net



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