Customer Services Officer

7 months ago


Durham, United Kingdom LSS (Staff Recruitment and Training Agency) Full time

**Roles and Responsibilities**
- To provide accurate information on all Council and partner services on both routine and complex issues.
- To deal with specialist services for example council tax billing on a first point of contact basis, providing advice and guidance
- To deal effectively with customers service requests, answering queries, giving advice covering the full range of Council and partner services and managing the progress of each enquiry through all stages to its conclusion (where applicable).
- To support the capture of corporate complaints, comments, compliments and suggestions from customers using the Council’s Customer Relationship Management system and following the relevant adopted policies and procedures.
- Maintain an up to date and comprehensive knowledge of a range of services provided by Durham County Council to ensure that customers and clients are supplied with relevant information in an efficient and effective manner.
- Represent the customers' best interests in seeking expert or specialist advice from services inside or outside the Council.
- Schedule appointments for customers where necessary and follow up to ensure requests for service are followed through to conclusion.
- Maintain up-to-date records and knowledge required to provide the effective processing of requests and enquiries.
- Assist customers in locating Council information stored in computerised and manual formats including the processing of payments as required.
- Interpret and accurately record all information provided by customers in accordance with complex benefits legislative requirements, carefully checking customer claim forms and requesting supporting evidence where appropriate.
- Encourage and assist customers to locate and use Council information and service delivery systems e.g. Council website and Customer Self Service
- Participate in corporate working, in particular in order to achieve the corporate objectives and personal development aims.
- Shares all relevant and useful information with others in the team and keeps everyone up to date with the latest developments. Proactively co-operates with others to achieve targets set for group, participates in teamwork and supports team decisions.
- Patience and empathy
- The duties and place of work may change as the service provision changes to the meet the needs of the customer.
- Be expected to work outside normal hours on an organised basis to ensure the availability of the service between 8.30am and 5.00pm Monday to Friday, and also from time to time as the demands of the post and emergencies dictate

**Mandatory Compliance Requirements**
- CV
- Eligibility to work in the UK
- The last 2 years written references with all gaps verified
- 4 GCSE's grade A-C or equivalent
- Customer Service experience
- A team with over 20 years Administration Public Sector/Trades/Built Environment/Construction Recruitment experience
- Access to a wide selection of vacancies across the UK
- The choice of PAYE or Limited company schemes
- Weekly payroll service
- Excellent rates of pay

**Salary**: £10.00-£10.98 per hour

Work Location: In person

Reference ID: 5141113613301


  • Administrative Officer

    7 months ago


    Durham, United Kingdom Valuation Office Agency Full time

    **Details**: **Reference number**: - 324402**Salary**: - £24,330- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - VOA - Customer Service and Support - Customer Service Centre**Type of role**: - Operational Delivery**Working pattern**: -...


  • Durham, United Kingdom Novax Recruitment Full time

    Crook Civic Centre, Durham Contract £9.99 per hour **The role would require you to**: - To provide accurate information on all partner services on both routine and complex issues. - To deal with specialist services for example council tax billing on a first point of contact basis, providing advice and guidance - To deal effectively with customers service...


  • Durham, Durham, United Kingdom Association Of Democratic Services Officers Full time

    Job Title: Senior Democratic Services OfficerEstimated Salary: £35,378 per annumAbout UsThe Association Of Democratic Services Officers is a dynamic and forward-thinking organization dedicated to providing exceptional support services to elected members. We are committed to fostering a collaborative environment where our team members can grow and develop...


  • Durham, United Kingdom HM Land Registry Full time

    Here at **HM Land Registry,** we have an exciting opportunity available for you to join us as a **Customer Support Officer.**You will receive a competitive salary of **£22,603 per annum.**The post is offered on a full-time, permanent basis, based in **Durham**. We are now looking for a **Customer Support Officer**to join this vital customer-facing role,...


  • Durham, United Kingdom Waste Experts Full time

    **Customer Service Executive - Role Responsibilities** **About** Waste Experts are a nationwide environmental services provider, specialising in waste management, electrical waste recycling, IT & asset disposal, compliance services and environmental consultancy. We operate our own recycling facility in Huddersfield and a national customer support centre in...


  • Durham, United Kingdom NFU Mutual Agency Full time

    **The Role**: **Customer Services Advisor** **Circa £17,000-£20,000 Salary (dependant on experience)** **Full Time position,** **Permanent Contract** **Location: NFU Mutual Durham Agency (Meadowfield Industrial Estate)** **35 hours per week 9am-5pm Monday to Friday** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services,...


  • Durham, Durham, United Kingdom Greenbean Full time

    We are looking for a Customer Service Representative to join our team in Durham on a long-term, temporary basis.The ideal candidate will have a customer service background or call centre experience and be willing to work varied shift patterns between Monday and Sunday, including a 4-day working week.The starting hourly rate is £11.44, which increases to...


  • Durham, United Kingdom Manpower Full time

    Join our Customer Service Team! £11.44 per hour and after 12 weeks hourly rate will rise to £12.30 per hour. The role is full-time (37 hour per week). This role is office-based role and requires you to be onsite in Wearside House, Riverside Place, Freemans Reach, Durham, DH1 1SL We are looking for a positive, flexible, and customer-focused individual to...


  • Durham, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Advisor, Durham, temporary Your new company: A specialist contact centre based in Durham, the business is now expanding and seeking Customer service advisors on a temporary 3 month basis to join their team in a financial services environment. Your new role: As a customer service advisor you will be primarily focused on back office processes...


  • Durham, United Kingdom greenbean Full time

    We are looking for Customer Service Advisors to join our call centre team in Durham on a long term, temporary ongoing basis. Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role. Starting hourly rate of £11.44 which increases to £12.30 after 12 weeks...


  • Durham, United Kingdom Greenbean Full time

    We are looking for Customer Service Advisors to join our call centre team in Durham on a long term, temporary ongoing basis.Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role.Starting hourly rate of £11.44 which increases to £12.30 after 12 weeks...


  • Durham, United Kingdom Greenbean Full time

    We are looking for Customer Service Advisors to join our call centre team in Durham on a long term, temporary ongoing basis.Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role.Starting hourly rate of £11.44 which increases to £12.30 after 12 weeks...


  • Durham, Durham, United Kingdom greenbean Full time

    At Greenbean, we are seeking a talented Customer Service Representative to join our team in Durham. The successful candidate will be responsible for delivering exceptional customer experiences, handling customer inquiries, and resolving issues in a timely and professional manner.As a valued member of our team, you will have the opportunity to develop your...


  • durham, United Kingdom Greenbean Full time

    Job Description We are looking for Customer Service Advisors to join our call centre team in Durham on a long term, temporary ongoing basis. Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role. Starting hourly rate of £11.44 which increases to £12.30...


  • Durham, United Kingdom Greenbean Full time

    Job Description We are looking for Customer Service Advisors to join our call centre team in Durham on a long term, temporary ongoing basis. Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role. Starting hourly rate of £11.44 which increases to £12.30...


  • Durham, United Kingdom Noble Corp Ltd Full time

    Nobles Casino Gaming is seeking dynamic individuals for adult gaming center positions. As a team member, you will be responsible for providing excellent customer service, ensuring a secure gaming environment, and promoting an enjoyable atmosphere for patrons. Responsibilities include handling transactions, explaining game rules, and maintaining a high level...


  • Durham, United Kingdom Manpower Careers Full time

    Join our Customer Service Team!£11.44 per hour and after 12 weeks hourly rate will rise to £12.30 per hour.The role is full-time (37 hour per week).This role is office-based role and requires you to be onsite in Wearside House, Riverside Place, Freemans Reach, Durham, DH1 1SLWe are looking for a positive, flexible, and customer-focused individual to join...


  • Durham, United Kingdom Tandem Bank Full time

    Job Title: Customer Service Specialist (Savings Team) **Salary**: £21,000 - £23,000 + up to 20% bonus (up to 5% paid quarterly) + benefits Shift Pattern: Monday to Friday (No weekends) 09.00 - 17.00 Location: Chester-Le-Street, Drum Industrial Estate, DH2 1AN **Please note you must be in the office 5 days a week, so please check the...

  • Service Coordinator

    7 months ago


    Durham, United Kingdom DFP Services Ltd Full time

    **DFP Services provides reactive and maintenance solutions to our customers spreading across the North of England. Our customers range from some of the leading care home providers along with local NHS foundations, Councils, Police Constabulary's and Universities.** **We have recently been nominated as one of the Fastest 50 growing companies in the region...

  • Service Coordinator

    6 months ago


    Durham, United Kingdom DFP Services Ltd Full time

    **DFP Services provides reactive and maintenance solutions to our customers spreading across the North of England. Our customers range from some of the leading care home providers along with local NHS foundations, Councils, Police Constabulary's and Universities.** **We have recently been nominated as one of the Fastest 50 growing companies in the region...