Customer Services Advisor

6 months ago


Durham, United Kingdom NFU Mutual Agency Full time

**The Role**:
**Customer Services Advisor**

**Circa £17,000-£20,000 Salary (dependant on experience)**
**Full Time position,**
**Permanent Contract**
**Location: NFU Mutual Durham Agency (Meadowfield Industrial Estate)**
**35 hours per week 9am-5pm Monday to Friday**

**Introduction to NFU Mutual**

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

**About the Agency**

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

An exciting opportunity has now arisen within the Durham Agency.

**About the role**:
You will be dealing with our existing and potential client base providing quotations for new policies, amendments to existing policies, office administration, billing and helping with claims.

**About you**:
**Our commitment to you**:
We will provide you with a full suite of product based training in house and support your learning journey with NFU Mutual specific content.

Your data will be stored on file for six months.

**Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.



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