Customer Service Advisor

7 months ago

Durham, United Kingdom Wave Utilities Full time

**Customer Service Advisor (37 hours per week, Permanent)**

**Location**:Hybrid working with Priory House, Durham as a base**

**Salary: starting at £23,768, with opportunities to increase salary within our Role Progression matrix, plus a discretionary bonus potential of up to 8% of annual salary**

**Job Level: D**

**Reporting to: SME Customer Team Leader**

**We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview.**

**ABOUT US**

Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We’re dedicated to helping businesses lower water use, be more water efficient and reduce costs - all which helped us earn **Water Retailer of the Year 2021**. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society.

The culture at Wave is like nowhere else. We’re committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you’d be part of a team of over 300 people working flexibly across two UK based offices. You’ll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back.

**WHAT’S IN IT FOR YOU?**

**Wealth**
- Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave
- Bonus potential
- Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes
- Income protection scheme
- Personal accident insurance
- 4x salary Life assurance
- Free onsite parking

**Time off**
- 24 days holiday rising to 26 (plus bank holidays)
- A day off for your birthday
- Half a day on Christmas Eve and New Year’s Eve
- The option to buy holidays
- 1 day paid volunteering

**Wellbeing**
- Hybrid/Flexible working
- Healthcare cash back scheme
- Cycle to work scheme
- Christmas parties
- 24/7 Employee Assistance Programme
- Free flu shots

**Family Friendly**
- Enhanced maternity and paternity pay
- Enhanced shared parental and adoption leave
- Dog friendly offices
- We care about you as an employee and have a range of resources available to both you and your family

**THE ROLE IN A NUTSHELL**

To provide an effective, high level of customer service within a customer experience environment. Build relationships with customers in order to exceed their expectations, promoting other services and signposting whenever appropriate. Working towards and exceeding business targets. To provide the customer with excellent levels of service by understanding their needs, displaying empathy when required and resolving queries at the first point of contact. Working as one team to manage relationships between internal and external customers, building mutual respect and trust with all stakeholders. The role will suit you if you are looking for a new challenge in a fast-paced environment.

**WHAT WILL YOUR TYPICAL DAY LOOK LIKE?**
- To handle customer queries in a timely manner, displaying a flexible approach when required.
- Make outbound contact with the customer in order to resolve enquiries when required.
- Become a relationship maker and explore the needs of the customer through effective questioning to best understand their needs and provide suitable services and support.
- Ensuring customer data is maintained, updated and cleansed following any customer contact.
- Process customer correspondence, taking appropriate action.

**WHAT DO WE NEED FROM YOU?**

Essential
- Putting the customer at the heart of what we do
- Experience of working in a customer service environment
- Computer literate and adaptable to learn new systems
- A strong communicator
- Ability to go above and beyond in challenging circumstances
- Ability to remain calm when working under pressure
- Listening and questioning skills
- Self-motivated and well organised
- Be able to demonstrate initiative and innovation
- An exceptional team player with a ‘can do’ attitude

Desirable
- Contact centre experience
- Handling multiple queries at one time
- Billing & CRM systems
- Utilities experience

**Please refer to the essential criteria listed above as this is what you will be shortlisted against.**

**Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you.
**BE YOURSELF - OUR DIFFERE

  • Customer Service Advisor

    4 months ago

    Durham, United Kingdom greenbean Full time

    We are looking for Customer Service Advisors to join our call centre team in Durham on a long term, temporary ongoing basis. Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role. Starting hourly rate of £11.44 which increases to £12.30 after 12 weeks...

  • Customer Service Advisor

    3 months ago

    Durham, United Kingdom Greenbean Full time

    We are looking for Customer Service Advisors to join our call centre team in Durham on a long term, temporary ongoing basis.Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role.Starting hourly rate of £11.44 which increases to £12.30 after 12 weeks...

  • Customer Service Advisor

    3 months ago

    Durham, United Kingdom Greenbean Full time

    We are looking for Customer Service Advisors to join our call centre team in Durham on a long term, temporary ongoing basis.Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role.Starting hourly rate of £11.44 which increases to £12.30 after 12 weeks...

  • Customer Service Advisor

    4 weeks ago

    Durham, United Kingdom Greenbean Full time

    Job Description We are looking for Customer Service Advisors to join our call centre team in Durham on a long term, temporary ongoing basis. Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role. Starting hourly rate of £11.44 which increases to £12.30...

  • Customer Service Advisor

    2 weeks ago

    durham, United Kingdom Greenbean Full time

    Job Description We are looking for Customer Service Advisors to join our call centre team in Durham on a long term, temporary ongoing basis. Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role. Starting hourly rate of £11.44 which increases to £12.30...

  • Customer Service Advisor

    7 months ago

    Durham, United Kingdom Student Roost Full time

    **Customer Service Advisor Required!** Hours: 35 hours per week, 5 shifts per week over 7 between the hours of 08:00 - 20:00. **Salary**: £20,111 per annum (£11.05 per hour) **Are you a people person, who recognises how delivering exceptional student support can translate to an overall experience that is about more than just a room?** Here at Student...

  • Customer Service Advisor

    7 months ago

    Durham, United Kingdom Morgan King Full time

    You will be responsible for managing the key customers as determined by the Company at any time. As a Customer Service Advisor you will deal with quoting requests and issues in line with company KPI’s and to meet the customer’s needs. To receive, process and respond to customers daily queries and requirements in a professional and timely manner. This...

  • Customer Service Advisor

    7 months ago

    Durham, United Kingdom Morgan King Full time

    You will be responsible for managing the key customers as determined by the Company at any time. As a Customer Service Advisor you will deal with quoting requests and issues in line with company KPI’s and to meet the customer’s needs. To receive, process and respond to customers daily queries and requirements in a professional and timely manner. This...

  • Customer Service Advisor

    3 weeks ago

    Durham, United Kingdom Manpower Careers Full time

    Join our Customer Service Team!£11.44 per hour and after 12 weeks hourly rate will rise to £12.30 per hour.The role is full-time (37 hour per week).This role is office-based role and requires you to be onsite in Wearside House, Riverside Place, Freemans Reach, Durham, DH1 1SLWe are looking for a positive, flexible, and customer-focused individual to join...

  • Customer Services Advisor

    7 months ago

    Durham, United Kingdom NFU Mutual Agency Full time

    **The Role**: **Customer Services Advisor** **Circa £17,000-£20,000 Salary (dependant on experience)** **Full Time position,** **Permanent Contract** **Location: NFU Mutual Durham Agency (Meadowfield Industrial Estate)** **35 hours per week 9am-5pm Monday to Friday** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services,...

  • Customer Service Advisor

    3 months ago

    Durham, UK, County Durham, United Kingdom Greenbean Full time

    We are looking for Customer Service Advisors to join our call centre team in Durham on a long term, temporary ongoing basis.Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role.Starting hourly rate of £11.44 which increases to £12.30 after 12 weeks...

  • Customer Service Advisor

    3 weeks ago

    Durham, United Kingdom CV-Library Full time

    Join our Customer Service Team! £11.44 per hour and after 12 weeks hourly rate will rise to £12.30 per hour. The role is full-time (37 hour per week). This role is office-based role and requires you to be onsite in Wearside House, Riverside Place, Freemans Reach, Durham, DH1 1SLWe are looking for a positive, flexible, and customer-focused...

  • Customer Service Advisor

    6 months ago

    Durham, United Kingdom SG Petch Ltd Full time

    We are currently recruiting for an Experienced Customer Service Advisor for our branch in Durham. *Note - A minimum of 2 years experience in the Motortrade is essential for this role. **Hours** Full time, Monday - Friday 8:00 am - 5.30 pm and Saturday 8.30 am - 12.30 pm on a rotational basis. OTE £36,000 per annum **About the role** Our Service...

  • Inbound Customer Service Advisor

    6 months ago

    Durham, United Kingdom greenbean RPO Full time

    Are you a customer-oriented individual with a knack for problem-solving? Are you seeking a temporary opportunity to gain valuable experience in the financial services industry? We are currently looking for a Customer Service Advisor to join our team. This is an excellent chance to work in a fast-paced environment, assisting our valued customers with their...

  • Customer Service Advisor

    3 months ago

    Durham, United Kingdom Manpower UK Full time

    Join our Customer Service Team!£11.44 per hour and after 12 weeks hourly rate will rise to £12.30 per hour.The role is full-time (37 hour per week).This role is office-based role and requires you to be onsite in Wearside House, Riverside Place, Freemans Reach, Durham, DH1 1SLWe are looking for a positive, flexible, and customer-focused individual to join...

  • Service Advisor

    7 months ago

    Durham, United Kingdom Stoneacre Full time

    **About the role** We are excited to be recruiting for an Aftersales Advisor. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups. Covering both parts and service, this is a fantastic opportunity to take the next step into your customer service development and become the best of the best. You will be responsible for...

  • Customer Support Advisor

    1 month ago

    Durham, United Kingdom CV-Library Full time

    At Gillespie Recruitment we pride ourselves in helping you find the perfect role. Our client is an established and fast-growing consultancy who are looking to recruit a Customer Support Advisor to join their organisation. Benefits As well as offering a competitive salary, in return for your hard work and dedication, you will be rewarded with a range of...

  • Service Advisor

    7 months ago

    Durham, United Kingdom Croxdale Group Full time

    We are looking to recruit a Service Advisor to join our busy Service team. Croxdale Group continues to expand, and we recognise a need to increase our team in order to meet demand and maintain customer service. As such we require a self-motivated individual, who is able to use their own initiative to work alongside our existing team in our busy Service...

  • Service Advisor

    7 months ago

    Durham, United Kingdom Croxdale Group Full time

    We are looking to recruit a Service Advisor to join our busy Service team. Croxdale Group continues to expand, and we recognise a need to increase our team in order to meet demand and maintain customer service. As such we require a self-motivated individual, who is able to use their own initiative to work alongside our existing team in our busy Service...

  • Insurance Customer Service Advisor

    7 months ago

    Durham, United Kingdom NFU Mutual Durham City Full time

    **Role title Customer Services Advisor** **Circa £17,000-£20,000 Salary (dependant on experience)** **Full Time position,** **Permanent Contract** **Location: NFU Mutual Durham Agency (Meadowfield Industrial Estate)** **35 hours per week 9am-5pm Monday to Friday** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and...