Customer Services Officer

7 months ago


Durham, United Kingdom One Way or Another Ltd Full time

Listed below are the primary responsibilities of the role:

- To provide accurate information on both routine and complex issues.
- To deal with specialist services for example council tax billing on a first point of contact basis, providing advice and guidance
- To deal effectively with customers service requests, answering queries, giving advice covering the full range of services and managing the progress of each enquiry through all stages to its conclusion (where applicable).
- To support the capture of corporate complaints, comments, compliments and suggestions from customers using the Customer Relationship Management system and following the relevant adopted policies and procedures.
- Maintain an up to date and comprehensive knowledge of a range of services provided to ensure that customers and clients are supplied with relevant information in an efficient and effective manner.
- Represent the customers' best interests in seeking expert or specialist advice from services provided.
- Schedule appointments for customers where necessary and follow up to ensure requests for service are followed through to conclusion.
- Maintain up-to-date records and knowledge required to provide the effective processing of requests and enquiries.
- Assist customers in locating information stored in computerised and manual formats including the processing of payments as required.

Essential
- 4 GCSE’s (A-C) or equivalent
- Experience of dealing with the public on the telephone or face to face.
- Ability to work with mínimal supervision and prioritise workload within areas of responsibility and authorisation
- Ability to contribute to the development of the team
- Ability to communicate effectively both on the telephone and face to face
- ICT skills
- Tactful and diplomatic
- Commitment and determination to provide high quality public services
- Ability to deal with people who are angry/emotional in a calm and helpful manner
- Access to a car or means of mobility support (if driving then must have a current valid driving licence and appropriate insurance).
- May be required to work outside of normal office hours.

**Job Type**: Temporary contract

**Salary**: £10.98 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Durham, Durham: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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