Customer Service

6 months ago

Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full time

We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.

We have a new opportunity within our Operations team to join them as a **Team Leader.**

This is a permanent position based in our TDS office in Hemel and will follow our hybrid working policy of a minimum of 2 days in the office per week.

**Some of the key responsibilities include**:

- Coordinating a team of Customer Service Advisors.
- Address customer inquiries and complaints effectively while developing programs and procedures designed to enhance productivity and performance.
- Conduct quarterly performance reviews, identifying areas for improvement based on insights gathered from monthly productivity and quality assurance assessments.
- Improve overall department efficiency and quality by identifying and implementing opportunities for process improvement.
- Recruit and train new team members, collaborating with the Team Trainer and other Team Leads to maintain and enhance training programmes.

**To be considered for this opportunity you must be able to**:

- Demonstrate a strong commitment to excellent customer service.
- Efficiently manage multiple tasks simultaneously and prioritise a demanding workload.
- Deliver 1 on 1 training and development.
- Demonstrate the ability to coordinate activities and/or people effectively.

**TDS offers a plethora of benefits inclusive of**:

- 25 days holiday
- BUPA Private healthcare
- BUPA Wellbeing cash plan
- Pension Scheme
- Plus many more

If you have any questions or would like to find out more information, please feel free to contact me directly.

Pay: £30,743.50 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Referral programme
- Sick pay

Ability to commute/relocate:

- Hemel Hempstead: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you confident using Microsoft Office tools? Word, Excel and Outlook
- How many people have you managed in a team at one time?

**Education**:

- A-Level or equivalent (required)

**Experience**:

- Team management: 3 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Hemel Hempstead

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