Sales Support Coordinator

2 weeks ago


Birmingham, United Kingdom Reed Business Support Full time

This role is to become the right hand person to the Internal Sales Manager and be the interface between the manager and the small team of 3 Commercial Assistants who all have a focus on sales support for the business.
The team is very well established, experienced and they are happy with their roles.

This Senior position requires a dynamic and positive individual who will be customer facing and help with driving the team.
This is a great opportunity for someone who wants to progress their career due to the fact the business is succession planning due to retirement of key management in the next 2-5 years.

Salary = £25-30,000 per annum (depending on experience)
Hours = Mon-Fri 8:30-17:00 - office based
Benefits = Job security with stable workforce and client base, flexible holiday options, competitive pension contribution

**The duties include**:

- Process sales orders on SAP system
- Communicate with customers and evaluate their specific needs and specifications
- Resolve customer queries
- Progressing orders and after sales support
- Upsell and generate new business where necessary
- Manage stock control, including purchasing
- Supervise and motivate staff in the absence of the manager
- Assist the manager in organising, planning, and implementing new strategies
- Produce and analyse monthly sales reports
- Will have previous sales support or customer service experience
- Previous team leading experience is desirable but not essential.
- Analytical and proactive approach to problem solving and new innovative ideas
- Ability to plan, organise and prioritise.
- Good written and verbal communication skills
- Excellent IT Skills, including Microsoft Office
- Previous experience using SAP is desirable however training will be provided



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