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Delivery Station Customer Service Associate

4 months ago

Birmingham, United Kingdom Amazon Warehouse Full time

**At Amazon, we understand that work doesn’t stop on the job.**

**That’s why we have warehouse jobs that work for you.**

**Job title - **Customer Service Delivery Station Liaison
- **Location** - DBI2 - Amazon UK Services Ltd, 2 Innovation Drive, Birmingham, B11 3RE
- **Pay Rate** - £11.40
- **Shift**: Wednesday - Saturday 10:00 - 20:45
- **Contract Type**: Permanent
- Join us as a Delivery Station Liaison and provide outstanding customer service from within the heart of Amazon’s delivery station in Birmingham. Your role will support customers who have experienced a failed delivery and require an urgent reattempt, as well as pre-emptively solving delivery issues to reduce customer effort.
- It’s a crucial role in Amazon’s Customer Service team as part of our mission to be Earth’s most customer-centric employer.**What will you do as a Delivery Station Liaison?**
- Empathise with and prioritise customer needs, and communicate with stakeholders to resolve customer issues
- Act as an interface between our customers and the external delivery service partners in order to identify possible causes, solve problems and, if necessary, arrange a redelivery
- Build relationships and liaise every day with the Amazon Logistics team in the station to help get the best outcome for our customers
- Treat customers with respect, resolve conflicts and set appropriate expectations
- Approach problems logically and with good judgment to ensure the best customer outcome
- Make quick and effective decisions on behalf of the customer
- Work a full-time, shift-based schedule (40+ hours per week)
- Monitor customer deliveries in real-time for delivery success
- Perform the following tasks, with or without reasonable accommodation:

- Locate packages in station warehouse and liaising face to face with delivery station stakeholders
- Work in an environment where the noise level varies and can be loud
- Work in an environment where the temperature may vary due to outside weather conditions and is not controlled