Service Delivery Associate
6 months ago
Introduction:
**Introduction**
The Economist Technology team delivers the tech which brings The Economist to life for millions of avid readers, podcast listeners and content watchers. You will join our team at a time when the demand for excellence in our digital customer experience is higher than ever before. You will join a profitable, responsible business with a brand and culture that you can be proud of and with every opportunity to deliver success for the Group and yourself.
We are seeking a Service Delivery Associate. You will be dedicated to learning about technology management and will provide first class support for our growing service management capability. If you are a collaborative team member with a practical, can-do attitude and would like to join our fantastic team, we would love to hear from you.
As part of this role you may expect to occasionally be available during non-standard working hours.
Accountabilities:
**Accountabilities**
- **
Strategic**
- Contribute to delivering our service management strategy
- Build strong relationships with engineers and business stakeholders
- **
Operations & Support**
- Take ownership of ticket queues
- Track, report and manage SLAs for incident response and resolution
- Provide triage for new production incidents.
- Complete post incident reviews for high impact incidents
- Identify opportunities to improve support
- Collaborate with Customer Service and Engineering teams on tickets
- Document processes and knowledge base articles
- Support the transition of new services and features into BAU support
- **
Continued Service Improvement**
- Be able to interpret data to identify opportunities for service improvement
- Contribute to reporting and the development of service dashboards
- Support the use of automation and AI to streamline processes
Experience, skills and professional attributes:
**Relevant Skills and experience**
General Experience & Interests
- Experience of working in a technology service desk environment
- Experience of working independently, and following instruction when needed
- Experience of using technology monitoring software and tools such as JIRA
- Experience of major incidents and problem management
Competencies
- Be customer focussed
- Have an interest in digital media and publishing
- Be able to demonstrate good judgement and decision making
- Demonstrate attention to detail and accuracy
- Be well organised, but able to flex and change priorities when needed
- Great communication skills and the ability to build relationships across teams
- Ability to interpret technical information
- Qualifications_
- ITIL V4 Foundation certificate desirable
-
Delivery Service Manager
3 weeks ago
Birmingham, Birmingham, United Kingdom HM Courts and Tribunals Service Full timeAbout UsHM Courts and Tribunals Service is responsible for the administration of justice in England and Wales. We play a critical role in supporting our service users and colleagues within the organization.Job DescriptionWe are seeking an experienced Delivery Manager to join our team in Birmingham. As one of two Delivery Managers in the Tax Tribunal, you...
-
Delivery Operations Associate
2 weeks ago
Birmingham, Birmingham, United Kingdom Fedex EU Full timeJob DescriptionWe are looking for a skilled Delivery Operations Associate to join our team. As a key member of our delivery operations, you will be responsible for delivering packages to customers across various postcodes using our fleet of vehicles.Your primary responsibilities will include:Picking up and delivering packages to customers in a timely and...
-
Associate Commercial Practitioner
6 months ago
Birmingham, United Kingdom Crown Commercial Service Full time**Details**: **Reference number**: - 356783**Salary**: - £34,206 - £38,005- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Higher Executive Officer- Band 3**Contract type**: - Permanent - Fixed term**Length of employment**: - Until 30/06/25**Type of role**: - Commercial**Working pattern**: - Flexible working,...
-
Associate Director of Delivery and Uec
6 months ago
Birmingham, United Kingdom NHS Birmingham and Solihull Integrated Care Board Full timeThe role of the directorate will be to lead on strategy and delivery of our Delivery, Operational and Development Plans, including working as part of the ICS in the development and implementation of our sustainability and transformation plans, delivery of national and local delivery priorities. These strategic and operational plans will set the context for...
-
Associate Director of Delivery and Uec
6 months ago
Birmingham, United Kingdom NHS Birmingham and Solihull Integrated Care Board Full timeOur vision is for Birmingham and Solihull to be the healthiest place to live and work, driving equity in life chances and health outcomes for everyone. We are seeking a forward-thinking and engaging Associate Director of Delivery and UEC. This is an outstanding opportunity to join our inclusive ICB as an instrumental senior leader to really transform and...
-
Associate / Associate Director (Building Services)
4 months ago
Birmingham, United Kingdom RPS Group Full timeAssociate / Associate Director (Building Services) RPS is currently seeking an Associate / Associate Director . This role will cover the Newcastle, Leeds, Manchester, Birmingham and London office locations. The team is UK based and is spread across these locations. About The Design Business: RPS Design Division delivers projects across...
-
Associate Director of Clinical Services
5 months ago
Birmingham, United Kingdom Priory Healthcare Full timeDo you have what it takes to become our Associate Director of Clinical Services. If successful you will be able to shape this new and exciting role at Woodbourne Priory Hospital. You will report to the Director of Clinical Services and form part of the Hospital Senior Management Team and, as such, contribute to our quality agenda to ensure care standards and...
-
Senior Project Management Leader
4 weeks ago
Birmingham, Birmingham, United Kingdom Service Care Solutions Full timeJob Title: Associate DirectorAbout the Role:Service Care Solutions is seeking a highly experienced and skilled Associate Director to lead the Project Management Team in the Midlands. As a key member of the senior leadership team, you will be responsible for managing the team, resource allocation, clients, and finances.Main Responsibilities:Lead the Project...
-
Parcel Delivery Associate
4 weeks ago
Birmingham, Birmingham, United Kingdom Pertemps Network Group Full timeJob Title: Parcel Delivery DriverPertemps Network Group is seeking reliable and flexible Parcel Delivery Drivers to join our team. As a Parcel Delivery Driver, you will be responsible for delivering parcels and letters in the Birmingham area.Key Responsibilities:Delivering parcels quickly and efficiently on a dedicated routeMaintaining high integrity...
-
Environmental Services Associate
2 weeks ago
Birmingham, Birmingham, United Kingdom Superior Contracting & Maintenance Full timeJob Title: Environmental Services AssociateWe are seeking a motivated Environmental Services Associate to join our team at Superior Contracting & Maintenance. As an Environmental Services Associate, you will play a critical role in maintaining the cleanliness and safety of residential properties. Your primary responsibility will be to collect and remove...
-
Customer Service Associate
6 months ago
Birmingham, United Kingdom Bardwood Full time**About the role** **Title - Customer Service Associate** **Pay Rate - **£11.44ph** **Location - Birmingham Airport** **Shift Timings - 45 hours per week, should be flexible as per the client requirements You will be working in Birmingham Airport as a Customer Service Associate **Your main responsibilities may include**: - Customer Service role for...
-
Service Delivery Executive
8 months ago
Birmingham, United Kingdom National Highways Full time**Your new role** As a Service Delivery Executive within our Digital Services directorate, you’ll provide flexible business support to our Service Delivery Managers, to maintain and improve our operational estate. You’ll manage specific pieces of work to meet objectives, ensuring that the relevant policies and procedures are followed. You’ll work with...
-
Implementation and Delivery Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom Turner & Townsend Group Full timeAbout the RoleThis is an exciting opportunity to join our team as a Senior Programme Lead. As a key member of our Defence Sector team, you will be responsible for influencing client project delivery through planning, monitoring, and controlling. You will interact with the project team to define and interrogate scope of work, champion programme and project...
-
Client Delivery Executive
6 months ago
Birmingham, United Kingdom Resillion Full time**Company Description** **_ Resillion is a global company with end-to-end capabilities: no matter your industry, your geographical location, or stage in your digital journey. With offices in North America, Europe, and Asia, Resillion will be by your side. Helping you and your organization realize your ambitions in cyber security, testing of digital media...
-
Service Delivery Lead
3 weeks ago
Birmingham, Birmingham, United Kingdom COMPUTACENTER (UK) LIMITED Full timeUnlock Your Potential as a Service Delivery LeadAt Computacenter, we're committed to fostering a culture of diversity, inclusivity, and collaboration. Our team is dedicated to building supportive and rewarding relationships, celebrating success, and treating everyone with respect.We put our customers first, focusing on delivering exceptional service that...
-
It Service Delivery Manager
6 days ago
Birmingham, United Kingdom Your Next Hire Full timeJob Title: IT Service Delivery Manager (SaaS Solutions) Package: £65k + Flexi-time + Private Healthcare Location: Remote/Nottingham (with some travel required) Overview: We are currently seeking a IT Service Manager on behalf of a leading high-growth SaaS company in the renewables space.This is a fantastic opportunity for a highly motivated individual to...
-
Service Delivery Coordinator
4 days ago
Birmingham, Birmingham, United Kingdom Equans UK Full timeService Delivery CoordinatorEstimated salary: £40,000 - £50,000 per annum.This exciting opportunity exists for an experienced Service Delivery Coordinator to join our team. As a key member of our operations team, you will play a critical role in ensuring the delivery of high-quality services to our customers. Your primary responsibilities will include...
-
Probation Service Officer
6 months ago
Birmingham, United Kingdom HM Prison & Probation Service Full time**Details**: **Reference number**: - 359103**Salary**: - £25,310 - £30,968- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time**Number of jobs available**: - 7Contents Location About...
-
Professional Delivery Associate
9 hours ago
Birmingham, Birmingham, United Kingdom City Plumbing Supplies Full timeDelivering ExcellenceWe are proud of our reputation for selling quality plumbing and heating products to both trade and retail customers. Our commitment to excellence extends to every aspect of our business, from the products we sell to the service we provide.We are looking for a skilled and experienced HGV Driver 7.5t Cat C1 to join our team. The successful...
-
Logistics Associate
4 days ago
Birmingham, Birmingham, United Kingdom Thedieselstore Full timeAbout the JobWe are seeking a highly skilled Logistics Associate to join our team at Thedieselstore. As a key member of our delivery operations, you will be responsible for ensuring timely and efficient delivery of parts to customers and procurement of parts from various vendors and suppliers.Your primary focus will be on delivering exceptional customer...