Sales Station Host
6 months ago
**Sales Station Host**
**Dorridge Station**
**£29,2623**
We're on the lookout for a Sales Station Host for Dorridge Station. You'll be responsible for providing a high level of customer service and ensuring high standards of cleanliness and presentation at your station. For the most part, you'll be in the booking office but will have responsibility for the whole station including the car park.
You'll be providing general assistance to customers including disabled assistance, route information, and ticket sales. A positive, customer-focused approach is a must for this role.
This is a shift based role working 7hours Mon-Fri (earliest start 05:15am / latest finish 10:30pm ) / Sunday (earliest start 08:00am - latest finish 10:00pm)
Undertaking the sale of all Chiltern Railways and National Rail products and services from all available ticket issuing systems
Delivering consistently high standards of proactive and reactive customer care both inside and outside of the booking office and remain highly visible at all times
Taking responsibility for management and operation of ticket gates
Supplementing the automated announcing system with live local announcements to ensure customers are kept informed of train running alterations
Taking responsibility for being the point of contact for issues relating to the car park in the absence of an attendant or nominated security
Collecting change from bank or arranging delivery as appropriate
Taking responsibility for the overall appearance and cleanliness of the ticket office to ensure that it is maintained to the highest standard
Carrying out cleaning duties to maintain the overall appearance of the station and car park to the highest standards
Ensuring winter weather plan treatment is carried out
Previous experience working within customer service
Strong Interpersonal Skills
Basic accounting and cash handling knowledge
Ability to deal with conflict situations
Good communicator skills
Passionate about providing good customer service
Flexible approach to working conditions and working changing working environment
Calm under pressure
Customer focused with excellent customer service skills
At Chiltern, we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter.
We offer a competitive salary and benefits package, a culture of respect, challenge and innovation - with excellent opportunities for growth and development.
Our benefits include:
- All active staff and their eligible partners/dependents are entitled to free standard class leisure travel on Chiltern Railways, Cross Country, Arriva Rail London, Grand Central and NEXUS
- Active staff are also entitled to residential and duty standard class travel on all of the above services
- Defined Benefit Pension Plan
- Arriva Village - access to online benefits and discounts
- Cycle to Work Scheme
- Employee Assistance Plan
- Physio Line - We offer complementary 24-hour physio for everyone
- Health Shield - Health Shield provides an affordable healthcare cash plan offering a wide variety of benefits including dental, optical, and physiotherapy
- Eye Care - You’re entitled to free eye tests and if you need glasses for computer use we will pay up to £80.00 towards your lenses and frames
- We offer 25 days annual leave as well as statutory holidays
- Flexible working
- Support - Peer Support, Samaritans, and Railway Chaplains
At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success..
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