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Guest Experience Wizard at The Hole in Wand/the

4 months ago

York, United Kingdom The Potions Cauldron Group Full time

**Guest Experience Wizards (£12.00 per hour)**

Join our team of Witches and Wizards (Guest Experience Hosts) at York's most magical attraction - The Hole in Wand, based in Coppergate York. This will also include shifts at The Potions Express located at York Station, platform 5/8.

**Job Title: Guest Experience Wizard**

**Reports to: Site Manager / Duty Manager**

**Scope of Job**:To provide a first class magical experience through consistent delivery of excellent customer service and interaction, whilst achieving sales targets through upselling and positive engagement with visitors. When working shifts at the Express you would need to prepare food and follow strict food safety guidelines whilst also adding a touch of magic to your service style.

**Key Objectives**:
Know, understand and follow all site procedures including; operational, financial, Health and Safety and Guest.

Ensure that the Guest Experience is the best it can be for all guests.

As part of a close team ensure that all aspects of the attraction are maximizing full potential.

**Main Responsibilities**:

- Deliver a quality, consistent and interactive service to all visitors in line with Operational documents and handbooks.
- Keep public areas in a clean, tidy and safe condition throughout the day
- Assist the site management teams with daily tasks.
- To greet all visitors with eye contact, a smile and a verbal greeting at every interaction.
- To respond to all queries and complaints from visitors in a positive and helpful manner.
- To act as an ambassador for the brand.
- To perform and thrive in each of the roles gamekeeper, café and admissions
- Rotate roles during a shift

**Misc**
- To attend any training sessions required of the role.
- To attend any meetings in and out of the business required of the role.
- Any other reasonable request.

**Health & Safety**

Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Health and Safety Policy and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.

What we offer:
National Living Wage Employer
Company pension scheme.
5.6 weeks’ holiday pet year (pro rata; including bank holidays)
Free admission for staff plus reduced entry for family and friends to our attractions.
Welcome Gift pack.
40% discount on merchandise at our shops.
Closed 24th / 24th / 26th December and New years day, so you can enjoy the festive period.

Closing date for these role is 12pm on Thursday 9th May with interviews to take place on Tuesday 14th May 2024.

**Job Types**: Full-time, Part-time

Pay: £12.00 per hour

**Benefits**:

- Company events
- Cycle to work scheme
- Employee discount

Schedule:

- 8 hour shift

Work Location: In person

Application deadline: 09/05/2024
Reference ID: HIWY/TPEY24