Guest Services Assistant
5 days ago
JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and indivdiuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey ...
This is an exciting time to join The Principal York, as we step into the next chapter for this historic 145 year hotel ... we are rebranding to The Milner York
A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT AT THE PRINCIPAL YORK.
What you'll be doing...
Reporting to the Front Office Manager, you can expect your working day to include the following:
To be the first point of contact for guests entering the hotel. Assist with luggage from cars to the guest rooms To ensure that all guests luggage is kept securely Directing guests to their room, Food and Beverage Outlets, Leisure Club and other areas within the hotel. Advising guests of places to visit whilst in York. Upselling our Restaurant and Bars to all guests and advising them of their location. To ensure complaints and feedback are dealth with using company procedures and within given guidelines.WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
To succeed in the role of Guest Services Assistant, you will need the following qualities and skills
Outstanding communication skills Experience within a customer facing role is preferred A can-do attitude Computer literate with a professional telephone voice.WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over £1000 per yearTo learn more about our full benefits package, click here to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
#LifeatRBH
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