Visitor Experience Officer

1 month ago


Cheltenham, United Kingdom National Trust Full time

Being a Visitor Experience Officer for the National Trust is all about people - connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.

If you love working with all kinds of people, and you’re excited by the Trust’s cause - to protect and care for places so that people and nature can thrive - then this could be the job for you.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments, though the hours and days worked will differ from summer to winter.

What it's like to work here:You’ll be reporting to the Senior Visitor Experience Officer at Chedworth Roman Villa.

Leading the way in archaeology and conservation, Chedworth provides a unique insight into life during the Roman period in Britain. It is well known for its stunning mosaics, bath houses and hypocaust systems.

What you'll be doing:As Visitor Experience Officer, your main focus will be on providing a great service for visitors. With your team, you’ll be welcoming people and inspiring them to really get to know Chedworth Roman Villa. This might include devising and running events and activities, and creating interpretive displays and other ways of bringing the place, and its stories, to life for everyone who comes here.

You’ll be sharing with others your love for your work and the place itself. You might be encouraging visitors to take a closer look at the archaeology or precious artefacts at the Villa. You might be supervising and supporting volunteers and organising rotas. You’re likely to be checking standards of presentation on site and will be one of the Chedworth Duty Managers.

Please also read the full role profile attached to this advert.


Who we're looking forWe'd love to hear from you if you’re:

- used to multiple deadlines and managing your own workload
- skilled in organisation and planning, with a good eye for detail
- in tune with the aims and ethos of the National Trust
- good at talking to, and getting on with, all kinds of people
- a hard-working and committed team player
- comfortable with IT: Microsoft Office, as well as web and social media
- experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
- familiar with health and safety procedures

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK
Permanent p/t (22.5 hrs pw)



  • Cheltenham, Gloucestershire, United Kingdom The National Trust Full time

    Visitor Experience Officer - CheltenhamSummaryBeing a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit. If you love working with all kinds of people, and you're excited by the Trust's cause – to protect and care for places...


  • Cheltenham, United Kingdom National Trust Full time

    Summary Being a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit. If you love working with all kinds of people, and you’re excited by the Trust’s cause – to protect and care for places so that people and nature...


  • Cheltenham, United Kingdom National Trust Full time

    Do you love bringing history alive? Are you creative and good with your hands? Do you have an eye for detail and great presentation? Have you got fantastic customer service skills? Do you have a passion for marketing and communications? We’d love you to bring your skills to the biggest conservation charity in Europe. With engaging stories to tell,...


  • Cheltenham, United Kingdom The National Trust Full time

    Visitor Experience Officer - CheltenhamSummaryBeing a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit. If you love working with all kinds of people, and you’re excited by the Trust’s cause – to protect and care for...


  • Cheltenham, United Kingdom The National Trust Full time

    Visitor Experience Officer - CheltenhamSummaryBeing a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit. If you love working with all kinds of people, and you’re excited by the Trust’s cause – to protect and care for...


  • Cheltenham, United Kingdom Cheltenham Borough Council Full time

    **Come and work for an award winning organisation!** Cheltenham welcomes around 2 million visitors per year. It is a popular destination for shopping, food and drink, events, sightseeing, and green spaces. Events such as Cheltenham Races and Cheltenham Festivals attract thousands of visitors Marketing Cheltenham is the official Destination Marketing...


  • Cheltenham, United Kingdom Change Grow Live Full time

    Overview: For many children and young people living in foster care can be unsettling. You can make a difference by volunteering as an Independent Visitor. We are currently looking for Volunteers in the Tewksbury, Walton Clifford, and Bushley areas. **Responsibilities**: Independent visitors support a child or young person on a one-to-one basis. Young...

  • Security Officer

    2 months ago


    Cheltenham, United Kingdom ABM Full time

    **Description**: **JOB TITLE: SECURITY OFFICER** **LOCATION: Regent Arcade Shopping Centre, Cheltenham.** **PAY RATE: £12.25 per hour.** **SHIFT PATTERN: 3 on 3 off, average of 42 hours per week.** ABM UK is currently seeking a dedicated and experienced Security Officer to join our team. As a Security Officer will ensure exemplary standards of Security...

  • Office Administrator

    2 months ago


    Cheltenham, United Kingdom Farecare Gloucestershire Limited Full time

    Duties: - Coordinate and oversee office activities and operations - Assist with project coordination and management - Proofread and edit documents for accuracy and clarity - Greeting visitors and scheduling appointments - Handle basic bookkeeping - Assist with event planning and coordination - Maintain organised files and records - Provide excellent...


  • Cheltenham, Gloucestershire, United Kingdom Eldersfield Lawn CofE Primary School Full time

    Job title: Part-time School Office Assistant Salary:Level spine point 2-3 dependent on experienceHours: 14 hours (2 days per week) Term Time onlyContract type: permanentReporting to: The School Office Manager and then HeadteacherResponsible for:Running the school office for two days a weekDuties and responsibilitiesTake a key role within our team and school...


  • Cheltenham, United Kingdom Cotswold Farm Park Full time

    Are you a confident and charismatic individual who loves to entertain and engage with people? If so, Cotswold Farm Park is looking for new team members to deliver live shows and create an unforgettable experience for our visitors. As a member of the Entertainments team, you will play a vital role in creating a memorable and educational experience for our...

  • Security Officer

    1 month ago


    Cheltenham, United Kingdom Securitas Full time

    Are you a dependable and proactive individual with a passion for safeguarding others? **Securitas **is on the lookout for a dedicated **Security Officer** to join our team and play a pivotal role in maintaining a secure environment in **Cheltenham!** - **Working 42 hours per week**: - **4 On 4 Off**: - **Includes Days, Nights and Weekends** Safeguarding...

  • Office Host

    3 weeks ago


    Cheltenham, United Kingdom Reed Full time

    Are you looking to make a move out of hospitality and into an office environment? If so, this could be a great role for you! As an Office Host, you'll play a crucial role in creating a positive and welcoming environment for visitors and employees. Your friendly demeanour, excellent communication skills, and attention to detail contribute to the overall...

  • Security Officer

    1 month ago


    Cheltenham, United Kingdom Abm Full time

    JOB TITLE: SECURITY OFFICERLOCATION: Regent Arcade Shopping Centre, Cheltenham.PAY RATE: £ per hour.SHIFT PATTERN: 3 on 3 off, 12 hours per weekABM UK is currently seeking a dedicated and experienced Security Officer to join our team. As a Security Officer will ensure exemplary standards of Security and Customer Service are always provided to the client and...

  • Security Officer

    1 month ago


    Cheltenham, United Kingdom ABM UK Full time

    JOB TITLE: SECURITY OFFICERLOCATION: Regent Arcade Shopping Centre, Cheltenham.PAY RATE: £12.25 per hour.SHIFT PATTERN: 3 on 3 off, 12 hours per weekABM UK is currently seeking a dedicated and experienced Security Officer to join our team. As a Security Officer will ensure exemplary standards of Security and Customer Service are always provided to the...

  • Security Officer

    2 months ago


    Cheltenham, United Kingdom Cheltenham Ladies' College Full time

    **Security Officer** **Full time, permanent position.** **42.5 hours per week, based on a shift a pattern of 7am to 4pm (early) and 10am to 7pm (late), Monday to Friday, with alternative weeks worked.** **Salary £23,354 per annum.** This is an exciting opportunity for a Security Officer to join a friendly team working within our Security Department...

  • Security Officer

    1 month ago


    Cheltenham, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Security Officer** **LOCATION: Cheltenham** **REPORTING TO: Dual Service Manager** **Shift Work: 12 hour shifts 4 on 4 off - Days & Nights, 42 hours per week** **PAY RATE: £11.25 per hour** **OVERVIEW OF JOB DESCRIPTION** The SO will ensure exemplary standards of Security and Customer Service are provided to the client...

  • Campus Support Officer

    2 months ago


    Cheltenham, United Kingdom OCS Full time

    **Job Reference: /SS/26-03/1125/17** **Job Title: Campus Support Officer** **Location: Cheltenham** **Hours per week: 06:00 to 18:00, 18:00 to 06:00 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both...


  • Cheltenham, United Kingdom City Security Services Limited Full time

    **Role**:Trainee Security Officer **Location**:Cheltenham, Gloucestershire **Pay Rate**: £10.90 **Shift Duration**:07:00-19:00 and 19:00-07:00 Average hours 42 **Shift Pattern**:4 on 4 of days, 4 on 4 of Nights **Ever thought about getting into security? We have an amazing opportunity in the Peterborough area for a Trainee Female Security Officer - no...


  • Cheltenham, United Kingdom BT Full time

    Security & Admin Support Office **Job Req ID**:32145**Posting Date**:17 Apr 2024**Function**:Security**Unit**:Business**Location**:Cheltenham, Cheltenham, United Kingdom**Salary**:Competitive**Job Title**: Security Operations Team Member**Career Grade**: TMBS4**Location**: Cheltenham- - A268- Security isn’t always the first thing that comes to mind when...