Visitor Experience Officer

3 weeks ago


Cheltenham, United Kingdom National Trust Full time

Have you got fantastic customer service skills? Are you a creative individual who has a passion for marketing and communications and can bring history to life? Do you enjoy working with volunteers? We’d love you to bring your skills to the biggest conservation charity in Europe. With engaging stories to tell, there’s always something to share with our visitors, and it will be you job to make sure we’re doing that all year round.

What it's like to work here:You'll be working in a beautiful Cotswold valley at one of the grandest Roman Villas in Britain. Leading the way in archaeology and conservation, Chedworth provides a unique insight into life during the Roman period in Britain.

To find out more, please visit: Chedworth Roman Villa | National Trust

What you'll be doing:As a Visitor Experience Officer, you’ll be responsible for the delivery of effective interpretation and engaging programming to deliver a year round offering of events at the property. Working alongside the Senior Visitor Experience Officer, you’ll develop meaningful interpretation that can teach, move and inspire our visitors.

You’ll deliver high standards of presentation at the property, and ensure all our communications with visitors and volunteers are clear and consistent. As a champion of exceptional visitor experiences, you’ll join a high performing team and will regularly be involved in the duty management rota helping run the visitor operation.

**Please also read the full role profile attached to this advert.**

Who we're looking forIt’s a significant role at a busy property and we need someone who can take on a challenge. To deliver this role successfully, you’ll need to have:

- A flexible customer focused approach, with high standards of customer service
- Excellent people skills, enabling strong relationships, both externally and internally
- Outstanding organisation and planning skills, and a good eye for detail
- Excellent communication skills, both verbal and written
- Experience of producing interpretation, marketing or promotional material

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Requirements :Compliance.Eligibility to Work in the UK



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